Systems Engineer - Microsoft 365

Afl Telecommunications•Duncan, SC

3d•Hybrid

About The Position

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 11,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. We are seeking an experienced Microsoft 365 Platform Administrator to own and manage our enterprise M365 environment, including Intune, Power Platform, and Office 365 services. This role will serve as the technical authority for our Microsoft cloud ecosystem, ensuring optimal performance, security, and user experience across all M365 services. After gaining knowledge of our environment, there is the opportunity for this position to work under our Hybrid schedule working both in the office and remotely. The ideal candidate will combine deep administrative expertise in M365 services with Azure knowledge and the ability to support citizen developers building Power Platform solutions. You'll be responsible for the day-to-day management, configuration, and optimization of our Microsoft cloud infrastructure while enabling business users to leverage low-code development tools effectively.

Requirements

3-5 years of experience administering Microsoft 365 environments at an enterprise level
Strong expertise in Microsoft Intune, including device management and application deployment
Experience with Microsoft Teams Phone System administration, including voice routing, Direct Routing, and telephony policy management
Experience with email security gateways (Proofpoint preferred) or equivalent solutions (Mimecast, Barracuda, etc.)
Proven experience administering Power Platform (Power Apps, Power Automate, Power BI)
Solid understanding of Azure Active Directory, identity management, and authentication protocols
Experience with PowerShell scripting for M365 and Azure automation
Knowledge of security and compliance features within M365 (DLP, retention, sensitivity labels)
Ability to review, troubleshoot, and optimize Power Apps canvas and model-driven applications
Understanding of Power Automate flow design patterns and best practices
Familiarity with Dataverse, data modeling, and connector configuration
Experience supporting or mentoring citizen developers
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
Microsoft certifications preferred: MS-102, MS-900, PL-200, PL-300, or AZ-104
Strong analytical and problem-solving skills with attention to detail
Excellent communication skills with ability to explain technical concepts to non-technical users
Experience with change management and user adoption strategies
Ability to work independently and manage multiple priorities

Nice To Haves

Experience with Microsoft Graph API and custom integrations
Knowledge of SharePoint Online site design and information architecture
Familiarity with Session Border Controllers (SBCs) and PSTN connectivity options
Experience with Microsoft Teams governance and management
Experience with Azure Logic Apps, Azure Functions, or other Azure services
Understanding of networking, DNS, and certificate management
Previous experience implementing Zero Trust security frameworks
ITIL or other IT service management framework knowledge

Responsibilities

Serve as the primary administrator for Microsoft 365 tenant, including Exchange Online, SharePoint Online, OneDrive, Teams, and related services
Manage Microsoft Teams Phone System, including voice routing, calling policies, dial plans, and user provisioning
Configure and maintain Direct Routing, calling queues, auto attendants, and emergency calling policies
Manage user lifecycle, licensing, permissions, and access controls across all M365 services
Configure and maintain security policies, compliance settings, and data governance frameworks
Administer email security gateway and filtering (Proofpoint or equivalent), including policy configuration, threat response, and integration with Exchange Online
Monitor service health, troubleshoot issues, and coordinate with Microsoft support when needed
Plan and execute M365 feature rollouts, updates, and tenant-wide configuration changes
Design, implement, and maintain device management policies through Microsoft Intune
Manage mobile device management (MDM) and mobile application management (MAM) policies
Configure conditional access policies and device compliance requirements
Coordinate with Tanium team on endpoint management integration and policy enforcement
Troubleshoot endpoint management issues across Windows, iOS, and Android devices
Administer Power Platform environments, including environment creation, security, and data loss prevention policies
Manage Power Apps, Power Automate, and Power BI service administration
Support citizen developers by providing guidance on best practices, governance, and solution architecture
Monitor Power Platform usage, licensing, and capacity
Manage Azure Active Directory (Entra ID) including users, groups, and enterprise applications
Configure and maintain hybrid identity solutions with Azure AD Connect
Support Azure resources that integrate with M365 services
Implement and manage identity protection and privileged identity management
Assist with Azure resource provisioning and management as needed
Provide technical guidance and support to business users developing Power Apps solutions
Review and optimize Power Apps and Power Automate flows for performance and best practices
Create templates, components, and reusable assets for the Power Platform community
Conduct training sessions and create documentation for end users and citizen developers
Collaborate with IT and business teams to translate requirements into technical solutions
Maintain comprehensive documentation of configurations, policies, and procedures
Ensure compliance with security standards, regulatory requirements, and internal policies
Generate reports on usage, adoption, security posture, and system performance
Participate in audits and provide necessary documentation and evidence