Systems Engineer - Infrastructure & Support

Boom Technology•Centennial, CO

51d•$95,000 - $120,000

About The Position

At Boom, engineering moves fast-and every second counts. We're designing and building Overture, the world's fastest airliner, and we need internal systems that are just as high-performance. As an IT Systems Engineer, you'll be part of the small, nimble team responsible for the systems behind our people-from provisioning laptops to configuring virtual servers and solving thorny access-control issues. You'll tackle a steady mix of strategic IT infrastructure projects and hands-on user support, moving between automation work, troubleshooting, and scaling services with agility. If you're curious, systems-minded, and happy to jump into the unknown, you'll thrive here.

Requirements

Hands-on experience managing IT systems in fast-paced or startup-like environments
Substantial experience with macOS, Windows, and Linux-and comfortable learning the others
Experience supporting identity systems and SaaS tools (Okta, Google Workspace, Microsoft 365, etc.)
Exposure to and some hands-on experience with cloud environments like AWS, Azure, or GCP-including servers, networking, security, and databases
Working knowledge of networking, VPNs, and firewall configuration
Exposure to scripting (Python, bash, PowerShell, etc.) and an eagerness to automate
Excellent troubleshooting instincts-able to quickly isolate issues across hardware, software, or networking layers
Clear communicator who collaborates well with technical and non-technical teammates alike
High technical curiosity-you enjoy jumping into unfamiliar systems and learning fast
Able to independently execute IT systems engineering tasks, including system design, deployment, and maintenance, ensuring reliable performance with minimal oversight

Nice To Haves

Strong context-switching skills-you're comfortable jumping between long-term projects and in-the-moment support
Empathy for users is key. Build environments that are great for users, but also be willing to quickly switch to helping users with their in-the-minute issue so they can get unblocked and return to their work
Experience managing identity systems at scale, including group structures and security policies
Exposure to DNS, certificate management, or managing domain names across distributed environments
You've worked closely with vendors to escalate issues and improve tool performance
Experience supporting technical teams in aerospace, manufacturing, or similarly complex environments
Passion for aviation, advanced technology, or enabling world-class engineering teams to move fast

Responsibilities

Manage and automate identity and access systems-Okta for SSO and MFA, plus group membership, directory sync, and lifecycle management
Triage and resolve IT support tickets-ranging from VPN issues to laptop fixes-with urgency and empathy
Support end users across macOS, Windows, and Linux-including automation, patching, and secure provisioning
Support infrastructure across on-prem and cloud environments-including virtual servers, DNS, network access, and cloud storage
Support and maintain data storage and transfer solutions to meet the evolving needs of engineering, design, and operations teams
Support SaaS platform access, configuration, and vendor escalations across the company
Manage and maintain site-wide domain names and DNS services
Maintain and improve physical access systems (badge access) and A/V systems (conference rooms)
Write and maintain scripts to automate system tasks, reduce manual intervention, and improve IT responsiveness
Partner with engineering teams to streamline build/test workflows and integrate with CI/CD and high-performance compute resources
Maintain documentation and tooling for systems administration, configuration management, and disaster recovery