About The Position

We are seeking a Systems and Infrastructure Engineer to be the operational owner and subject matter expert for core Windows-based infrastructure supporting our PatientKeeper platform. This role requires a reliable generalist to manage and maintain mission-critical components, including the Windows server environment, Cisco network devices, and Active Directory services, ensuring stability as we modernize our legacy systems. You will play a key role in unifying the PatientKeeper access management systems. This is a remote position in the US, requiring availability for core day shift operations and mandatory off-hours critical incident coverage.

Requirements

  • Experience: 5 years of hands-on experience in IT infrastructure or systems administration.
  • Operating Systems: Deep expertise and comfort with Windows Server Administration (2012 and later) and the related service stack.
  • Network Fundamentals: Strong working knowledge of Cisco ASA firewalls, Cisco switching/routing, and site-to-site vpn tunnels.
  • Identity Management: Active Directory (AD) administration, including group policy management and Windows DNS configuration.
  • Database Exposure: Familiarity with Oracle Database environments for operational support and maintenance.
  • Virtualization: Experience with VMware services, including VMware data center virtualization and VMware Horizon.
  • Technical Documentation: Experience writing technical design documents and maintaining documentation.

Nice To Haves

  • Proxmox a plus

Responsibilities

  • Windows Server Administration: Act as the primary owner for the PatientKeeper Windows server environment (including legacy versions back to 2012), performing configuration, maintenance, and troubleshooting.
  • Core Network Generalist: Manage day-to-day configuration, monitoring, and maintenance of Cisco ASA firewalls and Cisco switching/routing infrastructure, including building and maintaining site-to-site and client VPN tunnels with customer networks.
  • Active Directory & Access Management: Be responsible for the Active Directory infrastructure, including the design and setup of new Active Directory network configurations and ensuring accurate Windows DNS functionality.
  • Database Support: Provide administration and operational support for the Oracle DBA environment used by the PatientKeeper product.
  • Collaboration: Work across teams to maintain security policies and ensure the integrity of the internal access management directory.
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