Systems Engineer II

ICW Group • San Diego, CA

38d • $95,379 - $160,850 • Hybrid

About The Position

The purpose of Systems Engineer II is to assist in ensuring ICW Group’s computing environment and infrastructure technologies are properly designed and implemented in support of ICW business outcomes. This position exists to manage complex systems and optimize work processes for the organization.

Requirements

• Bachelor's degree in Computer Science, Information Systems or related field preferred.
• Minimum 3-5 years of related experience; or equivalent combination of education and experience.
• Must have experience in a complex M365 Sharepoint Online environment.
• Must be a strong logical and analytical thinker with attention to detail.
• Able to find root causes of concepts (e.g. Systems, Protocols, and Directory Services).
• Skilled in light scripting and troubleshooting.
• Understanding how software behaves to deploy, configure, and troubleshoot systems, and continuously optimizes system performance.
• Working knowledge as a Systems Admin support in designing, implementing, and maintaining Microsoft based enterprise applications and systems including Enterprise Backup and Recovery systems.
• Working knowledge in supporting applications running in VMware ESX environment and with Enterprise Storage technology environments as well as experience with Ansible, or other automation, configuration, orchestration, or scheduling systems in addition to supporting Microsoft-SQL Servers preferred.
• Requires manual and finger dexterity and eye-hand coordination.
• Required to lift and carry up to 50 lbs.
• requires normal or corrected vision and hearing corrected to a normal range.
• Ability to work overtime and on nights and weekends, as needed.

Nice To Haves

• A365 “Agentic” experience preferred.
• Current Microsoft or AWS certification highly preferred.
• Agentic Certifications, VMware Certified Professional, Windows OS & Red Hat Linux, CCNA, and JNCIA technical certifications preferred.

Responsibilities

• Provides lifecycle support for all infrastructure and computing systems from design to troubleshooting and maintenance.
• Implements, and manages Microsoft 365 Power environments including PowerAutomate, PowerApps as well as Power BI.
• Maintain the Microsoft SharePoint environment, ensuring high availability and reliability.
• Assist in agentic design and innovation.
• Maintain backup and recovery plans to ensure data protection and business continuity.
• Create and maintain comprehensive documentation for configurations, processes, and procedures.
• Evaluates and installs patches and resolves software related problems.
• Designs and engineers Windows, RedHat, CentOS Linux, VMWare hosts, and storage infrastructure.
• Designs and implements account management processes using Okta, Entra ID, Active Directory, user identity management, single sign on systems, enterprise messaging and collaboration technologies, and enterprise data storage environment where applicable.
• Designs systems for scalability, security, and availability while providing overall capacity management targets and forecasts.
• Defines procedures for monitoring, evaluating, diagnosing, and establishing a work plan to resolve system issues.
• Specifies, designs, and implements system health, performance monitoring tools, and software management tools for 8x7 environments (MS Purview, MS Reports & BI, Splunk, LogicMonitor, OpsGenie).
• Research, develop, and test new computing technologies (AI, Containers, Cloud, Automation).
• Completes transition of systems into production via change management, including non-functional requirements and systems admin turnover documentation.
• Develops solutions and automates repetitive tasks in a common scripting or programming language such as Python and PowerShell
• Provide daily support to the organization.
• Prioritizes the day-to-day technical tasks for assigned systems.
• Manages the integration of cloud application and infrastructure services into existing IT systems.
• Aligns virtualization strategy to meet all business requirements.
• Conducts technical research and development to enable continuing innovation within the infrastructure team.

Benefits

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off
• Paid holidays throughout the calendar year
• Want to continue learning? We’ll support you 100%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level