SYSTEMS DIRECTOR, ENVIRONMENTAL SERVICES - HOSPITALS

Compass Group•Evansville, IN

About The Position

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.Job SummaryThe Systems Director of Environmental Services is a key leadership role responsible for managing environmental services operations across three acute care hospitals in Southwest Indiana. This position oversees a team of 5 managers and more than 80 frontline associates. The primary hospital spans approximately 1 million square feet and has a 400-bed capacity. In addition, the director will manage a 24-bed orthopedic specialty hospital with 115,000 square feet of cleanable space and a 35-bed critical access hospital with 90,000 square feet of cleanable space. Core responsibilities include financial management, client relationship development, leadership growth, project and initiative execution, patient satisfaction, and overall operational oversight. This is an exciting opportunity to lead EVS operations across multiple locations during a period of leadership transition.

Requirements

Operational management experience with inventory and purchasing knowledge and control
Strong supervisory, leadership, management and coaching skills
Strong communication skills both written and verbal
Ability to communicate on various levels to include management, client, customer and associate levels
Excellent financial, budgetary, accounting and computational skills
Technically savvy and proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet

Nice To Haves

B.S. Degree in Business Management or related field; or A.A. Degree plus seven years of directly related experience preferred
Seven plus years of environmental services management experience within a hospital or healthcare environment preferred
Previous experience in housekeeping or EVS management operations of multi-unit acute care hospitals
Strong background in financial management, a proven track record of improving throughput and client/patient satisfaction, and a passion for developing leaders
Previous P&L accountability or contract-managed service experience

Responsibilities

Ensures client, customer service/satisfaction with efficient cost effective management meeting and exceeding stated expectations at all sites
Manages all housekeeping-related activities, including patient care, quality improvement, sanitation, infection control, and all hospital-related activities at all sites
Oversees systems and processes to ensure the strategic and operational objectives of the client for the system are met.
Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay.
Leads team of directors/managers within the 3 hospital system
Manages system budget
Additional duties as assigned