Systems and Network Administrator

AmeriCU Credit Union•Rome, NY

13h•$59,591 - $74,489•Hybrid

About The Position

AmeriCU Credit Union is in search of a Systems and Network Administrator who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As Systems and Network Administrator you will : Serve as the primary operational owner and point of contact for Telephony systems administration, including day-to-day operations, troubleshooting, and support for voice-related services. Provide secondary support for enterprise networking, including routing, switching, WAN, and teleworker connectivity, with an emphasis on troubleshooting, administration, and configuration. Maintain a foundational level of generalized systems and infrastructure knowledge to support integrated IT operations and cross-functional troubleshooting efforts.

Responsibilities

Administers the operation of all LAN/WAN related network service according to company policies and procedures.
Assists in the implementation of communication services.
Troubleshoots communication services for all voice and data needs. This includes phone service, WAN Communications and other systems used for communication within AmeriCU.
Support day to day operational network systems that provide the necessary metrics for monitoring our environment proactively.
Assists in the implementation and daily operational support of all server hardware and software throughout the organization.
Prepares all network assets with appropriate information and maintains and tracks this information. This includes hardware, software, licensing, contract information, contract terminations and lifecycle management of all systems.
Is required to maintain an agreed to level of response times for all requests.
Tracks and reports back to the Manager, Member Technology Infrastructure when response and resolution SLA requirements are in jeopardy.
Maintains an agreed to uptime of application systems throughout the organization.
Plans, designs and implements new tools for the purpose of supporting current or new MTS SLA’s.
Addresses issues with these systems, focusing on hardware, wiring, communication, and associated challenges, employing basic network troubleshooting.
Supports or conducts installations and rewiring initiatives as necessary.
Arranges for external repair services if the situation demands.
Documents all relevant information in regard to Policies, Procedures and information on MTS tasks.
Performs documentation and tracking of all requests to department.
Administrator will take an active role in holding business partners to agree to SLA’s.
Administrator is responsible for operational support of SLA management with all business partners and may assist in the maintenance of the relationship with entry level responsibilities.
Follows all change management processes and procedures as required and makes recommendations for improvement to the Change Management process.