Network and Systems Administrator

Animal Humane Society•Golden Valley, MN

13h•$80,000 - $95,000•Hybrid

About The Position

The Network and Systems Administrator is responsible for managing and maintaining the organization's Network and Systems Infrastructure. Primary focus will be the network infrastructure while providing backup and additional assistance to the systems engineer as needed. This role ensures network availability, performance, and security by proactively monitoring, maintaining, and improving core network services. The ideal candidate is a hands-on technical professional with strong troubleshooting skills, capable of supporting a growing organization with a lean IT team.

Requirements

Bachelor’s degree in information technology, Computer Science, or related field; or equivalent experience.
3+ years of experience in network administration within a medium-sized or multi-site organization.
2+ years of experience in systems administration within a medium-sized or multi-site organization
Hands-on experience with firewalls, switches, routers, VPN technologies, and network monitoring tools.
Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and VPNs required.
Experience with Microsoft server, Microsoft 365, Windows Active Directory, and PowerShell required
Must be able to lift, carry, and handle items up to 50 lbs. unassisted. For items over 50 lbs., assistance from another team member is required.
Must be comfortable with the emotional aspect of work in an animal shelter environment, including the use of humane euthanasia.

Responsibilities

Design, configure, and maintain network hardware, including switches, routers, firewalls, wireless access points, and VPNs.
Monitor network performance and ensure availability for users across multiple sites.
Implement and manage network segmentation to support security and scalability.
Maintain documentation of network topology, configurations, and procedures.
Provide support of systems through troubleshooting and resolving hardware/software, and connectivity problems
Perform Active Directory administration tasks (ex: user/group, security permissions, group policies)
Patch, install and config application software, virtual environment and server/host devices
Utilize scripting and other automation tools to eliminate manual tasks where possible
Provide Tier 2/3 escalation support for network and system-related issues.
Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed
Maintain regular system backups and disaster recovery readiness for critical infrastructure.
Recommend and implement network and system improvements to align with organizational goals.
Participate in IT roadmap planning and support strategic projects, such as system upgrades or adding in new capabilities
Share knowledge with IT staff on network and system related topics and best practices.
Provide a customer-oriented approach, communicating at all stages of ticket.
Communicate in a positive and professional manner with customers, other employees, and volunteers.
Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.
Regular, predictable attendance, punctuality, and availability to work during operational hours.
Attend and participate in regular team meetings, all staff meetings, and one-on-one meetings with direct leader.
Must be able to travel to a different work site based on department needs
May be required to attend occasional off-site meetings and events.

Benefits

Unique animal adoption benefits and discounts on veterinary care and pet supplies
Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance; critical illness insurance; hospital indemnity insurance; employee- paid supplemental life; employee-paid accidental death & dismemberment; and long term disability insurance.
Employer-paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability.
Support for student loans: we are a Public Service Loan Forgiveness qualified employer
Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year
401(k) with company match
Nine paid holidays for full-time staff
Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)
Paid Time Off for part time and full time staff (amount is based on hours worked and FTE status)
Paid parent leave for full-time staff