Systems and Integration Specialist

Edventure More-posted 23 days ago

$80,000 - $83,000/Yr

Full-time • Mid Level

Hybrid • San Leandro, CA

51-100 employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

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In collaboration with the Systems Director, the Systems and Integration Specialist is responsible for supporting a range of technology and systems for both internal and external operations. This includes setup, maintenance, and troubleshooting related to organizational and departmental systems, laptops, tablets, phones, email accounts, mail merge systems, spreadsheets, databases, and other hardware & software tools. This person will need to be able to develop and implement applications and programs for the backend processing systems that EDMO uses. We are looking for someone who can learn and grow into a more technical developer role. This position reports to the Systems Director.

Keeping our database of tech hardware (computers, tablets, phones, etc.) up-to-date as devices leave and return to our warehouse
Troubleshooting hardware and software issues, and updating/repairing as needed
Providing thorough and reliable tech support to both home office and field staff
Complete recurring and one-time systems tasks as assigned -- bulk emails, staff account creation, data entry for program database, etc.
Assisting the Systems Director in planning, developing, releasing, maintaining, documenting, and training on new systems across the organization
Develop and maintain an up-to-date database of tech devices used across our organization, including but not limited to laptops, tablets, phones, mobile internet hotspots, and classroom robotics kits
Install necessary apps and software on new devices
Follow up with field staff to keep the location and status of each device up-to-date in our database
In the event of missing devices, work with database records and any involved staff to help track down the device
Review and reconcile scattered and/or incomplete records and conversations in order to correct database errors and find lost devices.
Understand tech related issues, think critically about solutions and problem solve independently before escalating to supervisor.
Troubleshoot hardware & software issues with tech devices
Repair devices, and request replacements when necessary
Reset previously-used devices before sending out to new staff
Prepare packaging materials and shipping labels used for sending out or retrieving remote devices
Keep aware of wider issues with our device inventory, and report to the Systems Director as needed
Review and resolve tech support tickets as they come in
Stay tuned to various Slack channels for additional tech support questions
Respond to issues quickly and clearly
Ask follow-up questions to clear up ambiguities and narrow the scope of the issue
Maintain a working knowledge of EDMO's programs, partnerships, and locations, for the purpose of identifying and solving tech problems unique to specific situations
Search for potential solutions and send clear instructions and/or resource links to the staff
Follow up with staff to close up any lingering tickets
Keep a clear log of steps and solutions involved in each ticket
Assist the Systems Director in developing and maintaining a staff-facing knowledge base, where common ticket topics and FAQs can be documented and shared with staff
Plan and lead staff training sessions for Systems-related tools and procedures
Report wider issues to the Systems Director
Send bulk email updates and bulk SMS messages to program families and/or EDMO staff, as requested
Complete Systems-related onboarding tasks for new staff, including setting up new accounts (Gmail, Slack, etc.) and updating our staff database
Manage the distribution and regular review/maintenance of license-based software seats, such as Slack, Asana, Zoom, Adobe Creative Cloud, etc.
Create and update program details in our program registration system, as requested
Assist the Systems Director in the planning, development, release, maintenance, documentation, and training of various departmental and org-wide systems, including but not limited to:
Comprehensive supply ordering and management systems, covering the supply-related needs and processes of the Warehouse, Curriculum, and Programs departments
Rosters used by field staff to manage student records, check-in/check-out, emergency contact info, etc.
Org-wide task/project management systems (such as Asana)
Customer relationship management software (such as HubSpot)
When necessary, assist the Systems Director in the planning and execution of any migrations from one platform to another
Assist in additional Systems-related tasks and projects, at the discretion and guidance of the Systems Director.

A college degree or equivalent job experience in a related field
Experience working in a technology or coding related position
Proven track record of building own systems/tools and self-lead growth
Strong experience with advanced Google Sheets formulas
Comfortable with Windows, MacOS, iOS, and Android operating systems.
Strong technical troubleshooting ability
Ability and eagerness to find solutions in an efficient and self-driven manner
Must be able to provide concrete examples demonstrating skills in attention to detail, critical thinking, initiative, problem solving and self management.
Ability to think critically in a way that anticipates potential problems before they arise
Strong written and verbal communication skills

Experience with in any coding language or environment, particularly:
JavaScript
Google Apps Script
Ruby
Ruby on Rails
Experience working in a remote position
Familiarity with the specific apps used at EDMO, including:
Slack
Airtable
Asana
Gmail
Google Drive
Canva
Webflow

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