Systems and Infrastructure Engineer II

Walmart•Bentonville, AR

2d•$70,000 - $130,000

About The Position

Walmart's Enterprise Business Services (EBS) is a powerhouse of seven exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart. About Team: Our team is focused on developing a streamlined, dependable company that includes service operations and technology solutions for Finance, People, and Associate Digital Experience (ADE). We also provide a variety of services such as procurement, supplier portfolio management, merchandising master data, and analytics. From developing HR chatbots and virtual assistants to creating invoice solutions and facilitating legal changes, we help drive efficiency across Walmart globally. The Systems & Infrastructure Engineer II supports the reliability, availability, and operational excellence of enterprise conference room and collaboration technologies. This role focuses on day-to-day service delivery, incident response, and continuous improvement to ensure seamless in-person and hybrid meeting experiences across corporate campuses. What you'll do... Service Delivery & Operations Support the operational health of conference room and collaboration technologies, ensuring systems are stable, monitored, and meeting defined SLAs. Incident & Problem Management Respond to and triage room technology incidents, perform root cause analysis, and partner with vendors and internal teams to drive timely resolution. Monitoring, Telemetry & Automation Leverage telemetry platforms and monitoring tools to proactively identify issues, reduce MTTR, and support automated recovery and self-healing workflows. Room Readiness & Validation Execute room readiness checks, post-deployment validation, and configuration audits to ensure rooms are correctly provisioned and performing as expected. Operational Documentation & Continuous Improvement Create and maintain runbooks, SOPs, and operational documentation while identifying opportunities to standardize and improve service delivery processes. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.

Requirements

Systems & Infrastructure Experience: 3–6 years supporting enterprise infrastructure, AV/UC systems, or end-user compute environments
Operational Mindset: Experience with incident management, troubleshooting, and working in ITIL-aligned service models
Technical Foundations: Knowledge of networking fundamentals, device management, endpoint monitoring, and enterprise collaboration platforms (Teams, Zoom, room systems)
Problem-Solving Skills: Ability to diagnose issues across hardware, software, and network layers and drive issues to resolution
Collaboration & Communication: Comfortable working across support, engineering, vendors, and facilities teams
Option 1: Bachelor's degree in computer science, computer engineering, information systems, information technology, or related area.
Option 2: 3 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization relatedtechnologies.

Nice To Haves

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Support the operational health of conference room and collaboration technologies, ensuring systems are stable, monitored, and meeting defined SLAs.
Respond to and triage room technology incidents, perform root cause analysis, and partner with vendors and internal teams to drive timely resolution.
Leverage telemetry platforms and monitoring tools to proactively identify issues, reduce MTTR, and support automated recovery and self-healing workflows.
Execute room readiness checks, post-deployment validation, and configuration audits to ensure rooms are correctly provisioned and performing as expected.
Create and maintain runbooks, SOPs, and operational documentation while identifying opportunities to standardize and improve service delivery processes.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance.
Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Tuition, books, and fees are completely paid for by Walmart.

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