(USA) Systems and Infrastructure Engineer II

Walmart • Ashburn, VA

7d • $84,000 - $156,000 • Onsite

About The Position

We are in search of a highly skilled professional to lead our Data Center Compute Services team located in Ashburn, VA. This pivotal role will involve operating in our multiple colocation data center facilities located in that region, including the racking and stacking of IT assets, shipping and receiving, responding to customer requests, and diagnosing complex IT issues. About Team: Building the right technology foundation for Infrastructure & platforms is vital to success at the scale of Walmart. Our team builds and maintains the foundational technologies that support the tech organization. Included in this are data platforms, enterprise architecture, DevOps, cloud computing, and infrastructure. All of these products and services are supported by scalable and powerful infrastructure, ensuring a secure and seamless employee and customer experience across stores, digital channels, and distribution centers. What you'll do... Infrastructure Support: Assisting in the management of the physical IT infrastructure of the data center. This includes helping with the proper installation, maintenance, and lifecycle of hardware, and maintaining documentation. Site Security Assistance: Supporting the implementation and maintenance of security measures to protect the data center spaces and its systems from unauthorized access and physical damage. This includes assisting with granting and controlling access to the facility and escorting vendors as needed. Availability Support: Helping ensure the availability of data and systems by supporting network and power redundancy. This includes assisting with the validation of work being performed by internal and external teams. Capacity Monitoring: Assisting in monitoring the physical capacity of the data center infrastructure to support current and future business needs. This involves helping analyze system performance and plan for equipment upgrades and expansions. Supporting the understanding of contracted power vs. utilized power and ensuring proper load balancing at the rack level. Incident Support: Assisting in responding to and resolving technical issues and incidents that occur within the data center. This includes helping troubleshoot hardware and software problems, coordinating with vendors and engineers for repairs, and ensuring timely resolution of issues to minimize downtime. Team Support: Assisting in the day-to-day operations of the data center team. This includes taking on assigned tasks and staying trained in the latest technologies and best practices. Compliance Assistance: Supporting the compliance of the data center facility and operations with relevant regulations and standards, such as OSHA, PCI, HIPPA, and other industry-specific regulations. This includes helping maintain documentation, assist in audits, and implementing necessary controls to meet compliance requirements. Budget Support: Assisting in maintaining accurate budgeting processes, ensuring financial activities align with organizational goals. Supporting the review and validation of invoices for accuracy and compliance with company policies. Communication Skills: Assisting with engaging customers directly using strong communication and active listening skills to understand and address their needs effectively, ensuring a positive experience. Supporting the use of multiple communication tools to collaborate with teams across the world.

Requirements

• Technical Knowledge: A successful candidate should have a solid understanding of data center operations, including basic knowledge of servers, networking, and power path/balancing. The candidate should also be familiar with software tools such as JIRA, Confluence, ServiceNow, Nlyte, and SharePoint. Proficiency in computer skills including typing, email communication, and Microsoft Office applications is required.
• Team Collaboration: A successful candidate should have good teamwork skills to effectively assist and collaborate with their team. They should be able to understand and follow set goals, take on delegated tasks efficiently, and provide support to their team members. Additionally, they should have good communication skills to work well with stakeholders and other departments.
• Basic Problem-Solving: A successful candidate will encounter various challenges and should be capable of analyzing situations, identifying issues, and contributing to effective solutions. They should be able to make decisions based on the available information and assist in prioritizing tasks to ensure smooth operations.
• Attention to Detail: Requires careful attention to detail and organization due to the importance of the data and systems they manage. A successful candidate should be organized, follow documentation practices, and have a keen eye for detail to ensure that all processes and procedures are adhered to accurately.
• Adaptability and Flexibility: Data center operations can be unpredictable, with potential emergencies and rapidly changing technology requirements. A successful candidate should be adaptable and flexible, able to adjust plans to meet evolving needs and challenges.
• Willingness to Learn: Data center technologies and best practices are constantly evolving. A successful candidate should have a willingness to learn and stay updated on the latest industry trends, advancements, and security protocols. This enables them to contribute to innovative solutions and help maintain the data center's operational standards.
• Option 1: Bachelor's degree in computer science, computer engineering, information systems, information technology, or related area.
• Option 2: 3 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization relatedtechnologies.

Nice To Haves

• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Infrastructure Support: Assisting in the management of the physical IT infrastructure of the data center. This includes helping with the proper installation, maintenance, and lifecycle of hardware, and maintaining documentation.
• Site Security Assistance: Supporting the implementation and maintenance of security measures to protect the data center spaces and its systems from unauthorized access and physical damage. This includes assisting with granting and controlling access to the facility and escorting vendors as needed.
• Availability Support: Helping ensure the availability of data and systems by supporting network and power redundancy. This includes assisting with the validation of work being performed by internal and external teams.
• Capacity Monitoring: Assisting in monitoring the physical capacity of the data center infrastructure to support current and future business needs. This involves helping analyze system performance and plan for equipment upgrades and expansions. Supporting the understanding of contracted power vs. utilized power and ensuring proper load balancing at the rack level.
• Incident Support: Assisting in responding to and resolving technical issues and incidents that occur within the data center. This includes helping troubleshoot hardware and software problems, coordinating with vendors and engineers for repairs, and ensuring timely resolution of issues to minimize downtime.
• Team Support: Assisting in the day-to-day operations of the data center team. This includes taking on assigned tasks and staying trained in the latest technologies and best practices.
• Compliance Assistance: Supporting the compliance of the data center facility and operations with relevant regulations and standards, such as OSHA, PCI, HIPPA, and other industry-specific regulations. This includes helping maintain documentation, assist in audits, and implementing necessary controls to meet compliance requirements.
• Budget Support: Assisting in maintaining accurate budgeting processes, ensuring financial activities align with organizational goals. Supporting the review and validation of invoices for accuracy and compliance with company policies.
• Communication Skills: Assisting with engaging customers directly using strong communication and active listening skills to understand and address their needs effectively, ensuring a positive experience. Supporting the use of multiple communication tools to collaborate with teams across the world.

Benefits

• Beyond our great compensation package, you can receive incentive awards for your performance.
• Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level