Systems and Data Analyst

Boeing • Tukwila, WA

2d • Hybrid

About The Position

Boeing Global Services (BGS), Digital Services, Customer Experience organization’s Customer Operations MBF and Identity Access Management team is seeking a Systems and Data Analyst to join their team in Tukwila, WA or Seattle, WA. The position creates, maintains, revises and troubleshoots access for digital products. Participates in the development and testing of computing access management tools. Provides reports, documents and processes to support computing security audits. Provides metrics and reports on activities related to account management. Develops and provides training on access requirements to support deployment of new applications. Documents and maintain procedures for access administration and audit processes. Responsibilities may include processing company and user level access service requests, troubleshooting to resolve access issues, technical support to customers, addressing questions, workload management, and issues that require in-depth knowledge of computing systems access and functionality. Analysis and problem-solving skills in support of continual improvement. Collaborating with cross-functional teams to ensure timely and satisfactory solutions for customers. A successful candidate will be driven, forward-thinking, analytical, a proactive problem-solver, enjoys cross-training for professional development, and brings positive experiences and habits for working within team environments. This position is hybrid. This means that the selected candidate will be required to perform work onsite on average of 2 days a week with team members in Seattle WA. Hybrid work is at the hiring team’s discretion and could change in the future given the business need.

Requirements

• 3+ years of experience with Identity & Access Management provisioning services to customers
• 3+ years of experience using all the following Microsoft Office Applications (Word, Excel, SharePoint and PowerPoint); specifically, with strong Excel abilities
• 3+ years tracking work in Azure Dev Ops (ADO), Salesforce, and like systems
• 2+ years experience using or applying metrics to measure performance against operations to ensure high quality delivery
• 1+ years working with Power BI and Power automate

Nice To Haves

• 3+ years of experience in a related Identity and Access Data processing role
• 3+ years of experience in customer support roles; ability to advocate as the voice of or on behalf of external customers for technology insertion’s user testing
• Experience using Salesforce Analytics and/or Tableau Reports
• Experience with implementation of projects for software systems, business operations, automation, continuous improvement, LEAN Methodologies, and systems thinking
• Experience using MS SharePoint, strong MS Office Suite experience, Confluence, Azure Dev Ops Team Foundation Server (ADO)
• Bachelor's degree or higher

Responsibilities

• Process Internal and External Customer Access requests
• Ability to apply business, IT analysis, and communications skills to resolve a combination of difficult and complex internal/external customer issues that require collaboration across multiple groups.
• Self-driven management of workload in current and future ticketing system solutions; use rigor in work deliverable documentation for clarity and in completion.
• Performance against operational quality and delivery service level agreement expectations
• Engage and collaborate with product managers, product teams, including development, in gaining resolutions to critical complex problems and incidents
• Provide input on defects and suggestions for improvements to work processing flow.
• Create and maintain job related documentation to assist customers and internal staff.
• Use and report issues to Access Product Specialists & Team Lead to ensure that Identify and Access Management tools meet operational requirements.
• Ability to build and maintain strong working relationships within matrixed organizations to support resolution for customer issues, inquiries, and requests.
• Effective written and speaking skills to communicate with individuals with English as a primary language and those with English as a second language.
• Utilize and leverage Emotional Intelligence Awareness for daily collaboration with colleagues.

Benefits

• At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent.
• Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
• The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees