Systems and AI Associate

Gratz Pilates • Philadelphia, PA

6d

About The Position

We are seeking an Systems and AI Associate to support the day-to-day technology needs of our office and manufacturing teams. This role is ideal for a recent graduate with strong fundamentals and at least one internship, who is eager to learn and grow in a hands-on environment. You will own core IT support and infrastructure tasks—ensuring our team can operate efficiently—while also gaining exposure to more advanced systems, including our MRP (Epicor Kinetic) and CRM (HubSpot) platforms . A key part of the role is to ensure we are getting high utility from our ERP systems and ensure consistent data integrity across all applications . The successful candidate will also help the teams at Gratz scale in their use of AI tools in service, marketing, finance and manufacturing.

Requirements

• Bachelor’s degree in Information Systems , Computer Science, or related field
• 0–2 years of experience (internship )
• Interest in supporting both business systems and physical operations
• Comfortable with Windows and familiar with macOS environments
• General networking knowledge (Wi-Fi, VPN, troubleshooting)
• Experience with Microsoft 365 and optionally Google Workspace
• Solid understanding of hardware, devices, and IT troubleshooting

Nice To Haves

• Exposure to ERP systems (Epicor or similar) or CRM platforms (HubSpot, Salesforce)
• Programming/ scripting (Python, JavaScript, PowerShell, or other languages)
• Interest in automation, system integrations, and APIs
• Familiar with AI tools
• Familiarity with Linux.

Responsibilities

• Daily IT Support (Office + Manufacturing Floor)
• Provide responsive, hands-on IT support to employees across office and production environments
• Set up and maintain laptops, workstations, printers, tablets, and shop-floor devices
• Troubleshoot hardware, software, and connectivity issues (Wi-Fi, VPN, network access)
• Support shared workstations and devices used in production and shipping areas
• Assist employees with day-to-day technology needs in a clear, approachable way
• User & Device Management
• Manage user accounts, permissions, and access across systems
• Support onboarding and offboarding (device setup, access provisioning, documentation)
• Maintain IT asset inventory and hardware lifecycle tracking
• Ensure devices are updated, secure, and functioning reliably
• Infrastructure & Security Support
• Assist in maintaining a hybrid environment (cloud + on-premise systems)
• Support basic network troubleshooting and connectivity across the facility
• Help enforce security best practices (MFA, password policies, endpoint protection)
• Monitor systems and escalate issues as needed
• ERP & CRM Support (Growth Area)
• Assist with user support and troubleshooting in Epicor ( MRP, ERP) and HubSpot (CRM)
• Help with data entry, cleanup, and validation during system rollout
• Support testing of workflows and basic system configurations
• Work alongside senior IT to understand how manufacturing, inventory, and sales systems connect
• AI tools Planning and Support
• Help identify the best AI tools for each of our teams at Gratz from Manufacturing to Marketing
• Ensure successful implementation of these tools across groups
• Helping teams create, utilize and safely maintain AI agents in our work processes
• Documentation & Process Improvement
• Document IT processes, setup guides, and troubleshooting steps
• Help standardize workflows and improve internal efficiency
• Identify small improvements that reduce friction for the team

Benefits

• Multiple PPO/HMO plans to choose from
• Low-cost Dental add-on
• Provided Short-term/Long-term Disability
• No-cost Life Insurance Policy
• Paid Holidays, Sick Time & Vacation Days
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level