Systems Analyst - Commerce Trust
About The Position
For more than a century, Commerce Trust has been a leading provider of wealth management services including financial planning, estate and tax planning, investment management, private banking and trust administration services. Our approach to wealth management means assembling a team of seasoned wealth management professionals across disciplines who collaborate to ensure each client’s financial journey is uniquely crafted for their goals. Commerce Trust is a division of Commerce Bank. About This Job The main purpose of this job is to be the initial point of contact to external customers and internal users while providing exceptional customer service and support for our different wealth management systems.
Requirements
- Strong customer-service orientation
- Technically proficient with modern software tools and platforms
- Effective ability to troubleshoot and problem solve
- Ability to communicate in user-friendly language to both technical and non-technical end-users
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Bachelor’s degree in information systems or business-related discipline equivalent combination of education and experience required
- 3+ years in information systems required
Nice To Haves
- Experience in a helpdesk, desktop and wealth management support role are preferred
Responsibilities
- Provide technical support to both internal and external users including user access administration and tier 1 support for several applications
- Manage system access provisioning and verify users are granted correct access levels
- Provide subject matter expertise to all levels of internal and external users
- Assist with day to day system maintenance, user permission, enhancement and bug testing
- Strategic management and understanding of long-term system roadmap
- Identify problem trends and makes recommendations for improvement/solution to management
- Coordinate communication on application issues between internal customers and external vendors
- Provide client demos and/or training of online products as requested by administration and/or management
- Perform other duties as assigned
Benefits
- employer sponsored health, dental, and vision insurance
- 401(k)
- life insurance
- paid vacation
- paid personal time
- career development
- education assistance
- voluntary supplemental benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
