systems analyst sr- Global Technology Connect Point of Sales Support (Seattle, WA)

Starbucks•Seattle, WA

33d•Hybrid

About The Position

This position contributes to Starbucks success by delivering and supporting technology solutions in support of technology initiatives. As a sr. systems analyst- Global Technology, you will identify, design, and deploy technology and process solutions establishing key business capabilities enabling the realization of strategic initiatives and operational improvements. This role requires proficiency in requirements analysis, solution design, and process improvement coupled with the ability to collaborate effectively across various IT and business functions. In addition to delivering new technology, building trusted relationships with external vendors, and enhancing/supporting existing systems, an effective systems analyst sr. contributes relevant technical, functional, and process expertise, negotiates and drives alignment, and coaches/mentors less-experienced analysts.

Requirements

Demonstrates working knowledge of all facets of systems development lifecycle and IT operations.
Bachelor's degree in computer science, Information Systems, or equivalent experience.
7+ years of experience in systems analysis or technical support, ideally in a retail or POS environment.
Proven leadership experience with technical teams and vendor management.
Strong understanding of POS systems, payment processing, and store infrastructure.
Excellent communication skills with a collaborative, relationship-first mindset.

Nice To Haves

Familiarity with ITIL practices and incident management tools is a plus.

Responsibilities

Guide and mentor a third-level support team, fostering a culture of collaboration, accountability, and continuous learning.
Serve as a trusted escalation point for complex POS issues, ensuring timely and thoughtful resolution.
Generates new ideas and influences decisions within and outside team.
Works effectively in a self-directed manner with minimal direction from lead and/or manager.
Facilitate cross-functional conversations that lead to shared understanding and effective solutions.
Coordinates with business, development, and testing teams and leverages relevant process and technology proficiency to propose optimal solution(s) options delivering required business capabilities.
Build and maintain strong relationships with external vendors supporting POS hardware, software, and payment systems.
Ensure vendors are aligned with our values and service expectations and actively participate in issue resolution and system enhancements.
Coordinates issue resolution with vendors and/or cross-functional teams.
Provides timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders
Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.).
Gathers, analyzes, and documents solution requirements. Facilitates user story creation and backlog grooming in an agile delivery environment.
Recommend improvements that enhance system reliability and elevate the store Partner experience.
Document system configurations, support workflows, and known issues to empower others.
Provide training and guidance to support teams and stakeholders, helping them grow in their roles.

Benefits

medical
dental
vision
basic and supplemental life insurance
other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
participation in a 401(k) retirement plan with employer match
a discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement