Systems Analyst II

Datalab USA • Germantown, MD

1d • Onsite

About The Position

DataLab USA ™ is an analytics and technology driven database marketing consultancy. They combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies across various verticals including Financial Services, Insurance, Telcom, and Travel & Leisure. DataLab USA ™ has been recognized on the INC 5000 list of fastest growing private companies six times in the last ten years, maintaining the entrepreneurial spirit of a start-up. The company prides itself on its ability to innovate, drive efficiency, and deliver excellence for its clients. This position is for a Systems Analyst II who will be responsible for providing Tier 1 & 2 support for end-user and system issues across Microsoft 365 and endpoint platforms, administering Microsoft 365 services, managing devices with Microsoft Intune, and performing laptop lifecycle support. The role also involves supporting Active Directory and Azure AD, troubleshooting various technical issues, tracking incidents in Jira, participating in Agile initiatives, and creating technical documentation.

Requirements

• 3–5 years of experience in a System Support, Desktop Support, or IT Operations role
• Strong hands-on experience with Microsoft 365 and Exchange Online
• Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies)
• Solid working knowledge of Active Directory and identity troubleshooting
• Experience with laptop imaging and endpoint lifecycle management
• Familiarity with JIRA in an IT support or Agile environment
• Strong troubleshooting, documentation, and customer service skills
• Ability to work independently while collaborating effectively with cross-functional team

Nice To Haves

• Experience with Linux systems (administration or troubleshooting)
• Working knowledge of SQL or Python for reporting, diagnostics, or automation
• Familiarity with PowerShell scripting
• Exposure to AI-enabled tools or platforms, such as: Microsoft Copilot or other M365 AI features
• AI-assisted support tools, chatbots, or automation
• Using AI to improve incident resolution, documentation, or operational efficiency
• Experience in hybrid Active Directory / Azure AD environments
• Understanding of ITIL concepts or service management best practices
• Relevant certifications (Microsoft, ITIL, Agile – a plus)

Responsibilities

• Provide Tier 1 &2 support for end-user and system issues across Microsoft 365 and endpoint platforms
• Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
• Manage devices using Microsoft Intune, including policies, compliance, and application deployment
• Perform laptop imaging, provisioning, rebuilds, and lifecycle support
• Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting)
• Troubleshoot email, identity, device, and access-related issues end to end
• Track, prioritize, and resolve incidents and requests using Jira
• Participate in Agile ceremonies and continuous improvement initiatives
• Create and maintain technical documentation, runbooks, and standard operating procedures
• Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements

Benefits

• Health, Dental, and Vision Plans
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan : Includes option for Traditional or Roth IRA to help you plan for your future.
• Paid Time Off : Enjoy paid vacation and sick leave to maintain work-life balance.
• Company Holidays : Nine paid company holidays throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees