Systems Analyst II

Datalab USA • Germantown, MD

23h • Onsite

About The Position

DataLab USAâ„¢ is an analytics and technology driven database marketing consultancy that combines sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Their clients operate in multiple verticals including Financial Services, Insurance, Telcom, and Travel & Leisure. DataLab USAâ„¢ has been recognized in the INC 5000 list of fastest growing private companies six times in the last ten years. The company maintains the entrepreneurial spirit of a start-up, valuing innovation, efficiency, and excellence for their clients. Please note that sponsorship is not available for this position and candidates must be local to Germantown, MD.

Requirements

• 3–5 years of experience in a System Support, Desktop Support, or IT Operations role
• Strong hands-on experience with Microsoft 365 and Exchange Online
• Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies)
• Solid working knowledge of Active Directory and identity troubleshooting
• Experience with laptop imaging and endpoint lifecycle management
• Familiarity with JIRA in an IT support or Agile environment
• Strong troubleshooting, documentation, and customer service skills
• Ability to work independently while collaborating effectively with cross-functional team
• Experience with Linux systems (administration or troubleshooting)
• Working knowledge of SQL or Python for reporting, diagnostics, or automation
• Familiarity with PowerShell scripting
• Exposure to AI-enabled tools or platforms, such as: Microsoft Copilot or other M365 AI features, AI-assisted support tools, chatbots, or automation, Using AI to improve incident resolution, documentation, or operational efficiency
• Experience in hybrid Active Directory / Azure AD environments
• Understanding of ITIL concepts or service management best practices

Nice To Haves

• Relevant certifications (Microsoft, ITIL, Agile – a plus)

Responsibilities

• Provide Tier 1 &2 support for end-user and system issues across Microsoft 365 and endpoint platforms
• Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
• Manage devices using Microsoft Intune, including policies, compliance, and application deployment
• Perform laptop imaging, provisioning, rebuilds, and lifecycle support
• Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting)
• Troubleshoot email, identity, device, and access-related issues end to end
• Track, prioritize, and resolve incidents and requests using Jira
• Participate in Agile ceremonies and continuous improvement initiatives
• Create and maintain technical documentation, runbooks, and standard operating procedures
• Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements

Benefits

• Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.
• Employee Assistance Program (EAP): Resources and support for personal and professional challenges.
• 401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.
• Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.
• Company Holidays: Nine paid company holidays throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees