Systems Analyst II (100% remote)

TELUS Health • Chicago, VA

2d • Remote

About The Position

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team and what we’ll accomplish together The Systems Analyst II will provide frontline support for pension plan administration software, conduct root cause analysis, manage service requests, and perform testing while ensuring high-quality service and adherence to SLAs.

Requirements

• University degree in computer science, mathematics or any other related discipline
• A minimum of 2 years of experience providing support in a pension administration environment.
• Excellent written and oral communication in English
• Flexible and able to work with tight deadlines
• Excellent team spirit
• High level of attention to detail, initiative and organizational skills
• Some travel may be necessary

Responsibilities

• Provide direct support for general and functional questions to end users in the efficient administration of pension plans with the use of the TELUS Health’s software
• Contribute to root cause analysis related to requests for changes to software or internal processes
• Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected
• Document requirements and provide expected results to the different support teams for investigation
• Perform unit testing and validate regression testing results related to software updates
• Use the appropriate tools or software to assign requests to support teams, track or follow up on requests
• Manage assigned tasks effectively to completion in order to meet high level of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees