Systems Analyst - Director

UFS LLC

23d

About The Position

Under the guidance of the Bank Application Technology Manager, the System Analyst - Director will analyze the company’s operating applications to provide optimal performance and integration of resources supporting the technological environment. This position will support upgrades, testing, change plans, operational tasks and document programs for operating systems, applications and process improvement.

Requirements

Working knowledge of security practices relating to workstations, servers, internet, etc.
Ability to use troubleshooting techniques to resolve PC workstation and server software issues
Knowledge of Microsoft Suite of products; Word, Excel, Outlook, Powerpoint, etc.
Strong analytical and troubleshooting skills
Excellent oral and written communication skills
Has a working knowledge of Microsoft IIS
Experience in supporting, installing, upgrading, and troubleshooting Hyland Onbase Software
1. Experience using the OnBase Configuration application
2. Experience using the OnBase Thick Client
3. Experience using the OnBase Unity Client
4. Experience using the Onbase Web Client
5. Expertise building Unity Forms
Bachelor’s degree required
3-5 years’ experience with Hyland Onbase application, including server support
MS SQL experience

Nice To Haves

Fiserv Premier experience a plus
Premier Director/Hyland Onbase experience
Previous experience in the banking industry a plus
Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together

Responsibilities

Provide support for assigned applications, ensuring high availability
Provide hands-on and remote troubleshooting and problem resolution
Drive efforts to proactively identify application or system issues improving availability and performance
Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution
Complete projects, coordinate with team members and provide status updates
Complete onboarding projects as assigned
Assist on entry phases of applications systems analysis and programming activities
Track problems and bugs and communicate with customer as resolutions are implemented
Provide support for internal business units, maintain and setup processes as needed for assigned applications
Stay current on security-related issues and analyze the impact on UFS; making recommendations for security management and monitoring processes
Generate and maintain virtual servers; perform vulnerability management
Perform problem-solving duties for supported applications for internal and external customers
Ability to train end users on the final product along with creating and maintaining technical business process documentation.
Analyzing functional and/or technical processes.
Onbase testing for application patches and upgrades in configuration, thick client, studio, web, and unity client.
Ensure vulnerabilities are managed with priority, to align with the UFS vulnerability policy
Perform other duties as assigned