Systems Analyst Associate

Packaging Corporation of America • Jackson, AL

3d

About The Position

User Support: Provides end user support with their desktop, laptop, printer, phone, and mobile device solutions, system configuration, and training. Solves end user inquiries that arise during day-to-day use of computer systems, phones, and mobile devices. Oversees software updates for all desktops, laptops, and mobile devices. Installs, tests, implements and supports end-user software. Manages enterprise printing and imaging contracts and vendors. Provides Help Desk phone support to end users and coordinates and oversees end user requests for non-local IT assistance via the Helix and Watchtower ticket systems. Hardware Support: Provides end user support of desktop computing and operating system software to large customer base. Responsible for workstation asset management including: Weekly on-call rotation for IT support of facility is required.

Requirements

• Information System/MIS, Computer Science or Networking degree with three to five years’ experience or advanced degree and/or superior associated technical knowledge and skills required.
• Must be customer focused.
• Must be willing and able to work any shift, weekends, holidays, and overtime, as needed.

Nice To Haves

• Application and Network Discipline experience strongly preferred.

Responsibilities

• Provides end user support with their desktop, laptop, printer, phone, and mobile device solutions, system configuration, and training.
• Solves end user inquiries that arise during day-to-day use of computer systems, phones, and mobile devices.
• Oversees software updates for all desktops, laptops, and mobile devices.
• Installs, tests, implements and supports end-user software.
• Manages enterprise printing and imaging contracts and vendors.
• Provides Help Desk phone support to end users and coordinates and oversees end user requests for non-local IT assistance via the Helix and Watchtower ticket systems.
• Provides end user support of desktop computing and operating system software to large customer base.
• Responsible for workstation asset management
• Weekly on-call rotation for IT support of facility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level