Systems Administrator

Diversified Services Network, Inc.•Boonville, MO

3h•Onsite

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Systems Administrator to join their team in Boonville, MO. This role offers full benefits, PTO, 401k, and an opportunity to grow a technical career within an extremely reputable, stable Fortune 500 company. The position requires regular travel between the Boonville and West Plains, MO offices, at least once a week, with travel time (2.5-3 hours one way) and mileage reimbursed.

Requirements

Associates or Bachelors degree
2-4 years of experience
3-5 years of network experience (demonstrated experience of basic network skills, ping machines, checking network cables)
Good verbal and written communication skills
Problem solving skills
Customer service and interpersonal skills
Ability to work independently and manage one’s time
Ability to be a collaborative team member
Ability to identify, interpret and evaluate system and network requirements
Strong ability to troubleshoot and make system changes as needed to resolve issues
Basic knowledge of computer hardware and software

Responsibilities

Analyze and resolve user incidents and service requests.
Install, deploy, maintain, and administer computer networks and related computer environments including application software, desktops, laptops, printers, scanners, and other peripherals.
Provide support via phone, chat, or in-person.
Perform system updates, including Microsoft security patches and antivirus definitions.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Perform data backups and disaster recovery operations.
Partner with Segment CISO on Cybersecurity concerns and vulnerabilities.
Track and manage tickets using internal or client ticketing systems.
Maintain service level agreements (SLAs) through timely and effective resolution.
Create and update knowledge base articles and user documentation.
Write clear procedures and instructional materials to support self-service.
Coordinate with third-party vendors and service technicians.
Meet with users to understand and resolve recurring issues.
Communicate technical solutions in a user-friendly manner.