Systems Administrator

Graham Technologies

12d•Remote

About The Position

Graham Technologies is seeking a versatile Helpdesk Analyst / Systems Administrator to support users of an external-facing application within a small, agile team. This role blends hands-on technical support, system administration, and light development support. The ideal candidate is comfortable diagnosing and resolving technical issues independently, including database updates, permission management, and application configuration changes. While the development team manages major code changes, this role will create well-documented, development-ready tickets and may contribute to minor development tasks or enhancements when operational workload permits. This position requires strong troubleshooting ability, clear technical documentation, and the ability to collaborate across support, development, and security teams.

Requirements

Active Secret Clearance
CompTIA Security+ Certification
2-4 years of experience in a helpdesk, IT support, or system administration role
Demonstrated experience performing routine helpdesk tasks including:
Database updates
Permission and access management
Account creation and user provisioning
Certificate troubleshooting
Strong technical troubleshooting and problem-solving skills
Experience working with ticketing systems and documenting technical resolutions
Experience with application log analysis and monitoring tools

Nice To Haves

Experience with Python, PowerShell, or other scripting languages
Familiarity with software development workflows (Git, branching strategies, code reviews)
Basic understanding of APIs and application integration concepts
Exposure to cloud environments (Azure, AWS, or similar)
Prior experience supporting product teams or application support environments

Responsibilities

Serve as the primary point of contact for incoming application support and helpdesk requests.
Troubleshoot and resolve technical issues related to permissions, database updates, application functionality, and system configuration.
Perform system administration tasks across application environments and user management platforms.
Manage user access, account provisioning, and certificate-related issues.
Document solutions, update knowledge bases, and maintain consistent support processes.
Create and submit detailed, development-ready tickets for issues requiring code changes.
Perform log analysis and system monitoring to diagnose issues and identify potential improvements.
Assist with small development tasks or enhancements when helpdesk workload allows.
Collaborate with development, security, and product teams to ensure stable application operations.