Systems Administrator
About The Position
The IT Systems Administrator is responsible for the administration, maintenance, and support of the organization’s core information technology systems. This role ensures the stability, security, and availability of network infrastructure, servers, cloud services, and end-user systems in support of a mission-driven nonprofit social services organization serving approximately 400 staff. The Systems Administrator plays a critical role in supporting secure access to systems, ensuring compliance with HIPAA and other regulatory requirements, and providing responsive technical support to staff across multiple programs and locations. The IT Systems Administrator ensures that staff have reliable, secure access to the systems they need to serve clients effectively. By maintaining strong technical foundations and responsive support, this role directly contributes to service continuity, compliance, and organizational resilience.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience), Master’s degree in technology, computer science or equivalent work experience preferred.
- Minimum 3–5 years of experience in systems administration or IT support roles
- Experience supporting mid-sized organizations (200+ users) preferred
- Experience in nonprofit, healthcare, or social services environments strongly preferred
- Preferred experience including Electronic Health Record (EHR) software, NetSuite, SalesForce, MuleSoft, HyperV, VMWare.
- Technical Skills Windows Server and Active Directory administration
- Microsoft 365 administration (Exchange, Teams, OneDrive, SharePoint)
- Endpoint management and security tools
- Network fundamentals (DNS, DHCP, VPN, firewalls)
- Backup and disaster recovery concepts
- Familiarity with HIPAA and data security best practices
- Soft Skills Strong problem-solving and troubleshooting skills
- Excellent customer service and communication abilities
- Ability to explain technical concepts to non-technical users
- Organized, detail-oriented, and able to manage multiple priorities
- Commitment to the organization’s mission and values
Nice To Haves
- Master’s degree in technology, computer science or equivalent work experience preferred.
- Experience supporting mid-sized organizations (200+ users) preferred
- Experience in nonprofit, healthcare, or social services environments strongly preferred
- Preferred experience including Electronic Health Record (EHR) software, NetSuite, SalesForce, MuleSoft, HyperV, VMWare.
Responsibilities
- Systems & Infrastructure Administration Administer and maintain Windows-based servers, Active Directory, and cloud services (e.g., Microsoft 365 / Azure AD)
- Manage user accounts, permissions, group policies, and role-based access controls
- Monitor system performance, uptime, and capacity; proactively address issues
- Perform routine system maintenance, patching, updates, and backups
- Network & Security Support network infrastructure, including firewalls, switches, VPNs, and wireless systems
- Implement and maintain security controls, including MFA, endpoint protection, and access monitoring
- Assist with security audits, risk assessments, and incident response
- Support HIPAA and data privacy compliance through technical safeguards
- End-User Support Provide Tier 2/3 technical support for staff, including troubleshooting hardware, software, and connectivity issues
- Support onboarding and off boarding of employees, including device provisioning and access management
- Maintain standard operating procedures and documentation for common IT tasks
- Coordinate with help desk staff or vendors as needed
- Applications & Systems Support Support enterprise systems such as EHRs, HRIS, financial systems, and collaboration tools
- Assist with system integrations, upgrades, and vendor-supported implementations
- Test and validate system changes in coordination with IT leadership and vendors
- Vendor & Asset Management Work with vendors to resolve technical issues and support system performance
- Assist with inventory tracking of IT assets, licenses, and equipment
- Support contract renewals and service reviews from a technical perspective
- Collaboration & Continuous Improvement Partner with program, finance, HR, and compliance teams to support operational needs
- Identify opportunities to improve system reliability, security, and user experience
- Participate in IT projects and initiatives aligned with organizational goals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
