Systems Administrator

Dynamic Campus•Scranton, PA

6h•Onsite

About The Position

The Systems Administrator supports, maintains, and optimizes Marywood University’s network, server, and systems infrastructure to ensure secure, reliable, and high-performing IT services. This role collaborates daily with onsite technical resources, centralized network and systems administrators, and the user services team to deliver excellent service across campus. Responsibilities span wired and wireless networking, server administration, virtualization support, systems monitoring and security, disaster recovery testing and planning, and end-user computing support. The position is onsite and reports to the Technical Director. Hours of operation are Monday – Friday, 8:30 am – 4:30 pm. Hours may vary.

Requirements

Associate’s degree in information technology or a related field or an equivalent combination of education, experience, and training.
2+ years of hands‑on experience in systems/network administration and PC maintenance.
Strong understanding of networking principles (TCP/IP, DNS, DHCP, VLANs, VPN) and troubleshooting methodology.
Demonstrated excellence in teamwork, customer service, and oral/written communication, orientation to detail and disciplined documentation.
Ability to work a flexible schedule as operational needs require.
Physical requirements: ability to lift up to 50 lbs., sit/stand for extended periods, and access work areas under desks/tables for cabling and equipment.

Nice To Haves

Bachelor’s degree in IT/CS or related field.
Experience working in a Higher Education environment.
Experience with enterprise technologies such as Palo Alto firewalls; HPE Aruba switching and Aruba wireless; VMware virtualization; Windows Server, Active Directory, Group Policy, DNS, and DHCP.
Experience with cloud networking, remote access/VPN, and VoIP.
Professional certifications (e.g., CompTIA Network+, Cisco CCNA) or equivalent experience.
Proven ability to design, implement, and maintain secure, scalable network architectures.
Exceptional customer service orientation and interpersonal skills.
Clear, concise written and verbal communication.
Team‑oriented, collaborative mindset and accountability.
High attention to detail with strong documentation discipline.
Self‑directed, with the ability to manage multiple priorities in a dynamic environment.

Responsibilities

Maintain and support network hardware and services including HPE Aruba switches, Palo Alto firewalls, routers, and wireless access points.
Perform switch configuration management and lifecycle tasks with HPE Aruba switches and Wi‑Fi configuration with Aruba access points.
Administer core network services (DNS, DHCP), VLANs, and IP address management.
Oversee/coordinate structured cabling (standards, certification, labeling) and IDF/MDF health checks.
Maintain campus internet connections and coordinate with service providers and local vendors.
Maintain up‑to‑date network diagrams, configuration records, inventory, and documentation.
Administer and support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file services.
Assist with VMware or other virtualization platform management, including VM provisioning, maintenance, and lifecycle tasks.
Perform server patch management, updates, and routine maintenance in coordination with centralized Systems Administration.
Support identity and access management processes including account provisioning, permissions management, and deprovisioning.
Operate internal and external monitoring systems to ensure alerts are generated and acted upon for service outages and performance issues.
Monitor alerts from security software and service providers; participate in vulnerability scanning and remediation.
Review external cybersecurity reports and contribute to quarterly security reviews and audit documentation.
Participate in change control/CAB processes; follow detailed ticket workflows and maintain thorough documentation.
Ensure adherence to university IT policies, cybersecurity best practices, and relevant regulations (e.g., FERPA).
Assist with endpoint management and systems hardening practices.
Support log review and system health monitoring across servers and critical infrastructure systems.
Participate in disaster recovery planning and testing, including server restoration validation and backup verification processes.
Support the Cisco Webex phone system and coordinate with vendors as needed.
Provide end‑user printing and scanning support; assist with onboarding new users and re-imaged PCs.
Serve as a point of contact for departments initiating projects requiring network/server support; provide scope input and task execution.
Assist with planning and implementing network changes, upgrades, and technology refresh projects.
Provide Tier‑2 escalation for complex networking and infrastructure incidents; collaborate closely with Systems Administration and the Help Desk during unplanned outages.
Support server deployments, system migrations, and infrastructure modernization initiatives.
Support cloud networking and remote access solutions.
Provide budgeting input for equipment, software, and services.
Perform other duties as assigned to meet the needs of the institution.