Systems Administrator

SAIC

1d

About The Position

SAIC is seeking a Systems Administrator at MacDill AFB in Tampa, FL!
Duties include but are not limited to:
Provide Tier I–II technical support for the full lifecycle of VIP IT services, including devices, applications, connectivity, and user environments.
Deliver remote technical support for VIP personnel during CONUS and OCONUS travel, including real-time troubleshooting of devices, connectivity, and access issues.
Apply advanced multi-domain IT troubleshooting to diagnose and resolve complex hardware, software, mobility, network connectivity, and user experience issues.
Configure, issue, secure, and maintain government mobile devices, including smartphones and tablets.
Provision, configure, and support VIP travel laptops to enable secure remote access to enterprise and mission systems.
Deploy and maintain portable connectivity solutions, including secure mobile routers, hotspots, and travel communications kits.
Perform device imaging, configuration, patching, updates, and lifecycle management for endpoint and mobility equipment.
Support secure email, collaboration platforms, remote access services, and enterprise mobility solutions.
Provide functional support for Video Teleconferencing (VTC), including setup, testing, user assistance, and troubleshooting of audio, video, and connectivity issues.
Coordinate with enterprise service providers, network operations, and cybersecurity teams for issues requiring escalation beyond Tier II.
Ensure all equipment and configurations comply with DoD cybersecurity policies, DISA STIGs, and security requirements.
Deliver rapid response, white-glove support for General/Flag Officers and senior executive staff in time-sensitive and mission-critical situations.
Provide IT support for GO/FO customers at approved offsite conferences, command events, and on-base residence locations as required.
Maintain asset accountability, configuration documentation, and operational readiness status for VIP IT equipment.
Develop and maintain Standard Operating Procedures (SOPs) for VIP mobility, remote support, and operational processes.
Support continuity of operations (COOP) and contingency IT requirements for VIP leadership.

Requirements

• A DoD security clearance at the TS/SCI level is required.
• CompTIA Security+ or equivalent is required.
• Experience supporting senior leadership or VIP customers in high-visibility operational environments.
• Strong background in end-to-end IT support, including endpoints, mobility, connectivity, and collaboration technologies.
• Exceptional IT troubleshooting skills across multiple technology domains.
• Exceptional written and verbal communication skills.
• High level of professionalism, discretion, and customer service.
• Ability to operate effectively in fast-paced, mission-critical environments.
• Strong proactive team player with the ability to work independently.
• Bachelor's Degree & 5+ years of experience; OR Masters Degree & 3+ years of experience.
• Nine years of applicable experience with a High School Diploma will be considered in lieu of a degree.

Nice To Haves

• Experience supporting VIP Communications or Flag/General Officer environments
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator Associate (AZ-104)

Responsibilities

• Provide Tier I–II technical support for the full lifecycle of VIP IT services, including devices, applications, connectivity, and user environments.
• Deliver remote technical support for VIP personnel during CONUS and OCONUS travel, including real-time troubleshooting of devices, connectivity, and access issues.
• Apply advanced multi-domain IT troubleshooting to diagnose and resolve complex hardware, software, mobility, network connectivity, and user experience issues.
• Configure, issue, secure, and maintain government mobile devices, including smartphones and tablets.
• Provision, configure, and support VIP travel laptops to enable secure remote access to enterprise and mission systems.
• Deploy and maintain portable connectivity solutions, including secure mobile routers, hotspots, and travel communications kits.
• Perform device imaging, configuration, patching, updates, and lifecycle management for endpoint and mobility equipment.
• Support secure email, collaboration platforms, remote access services, and enterprise mobility solutions.
• Provide functional support for Video Teleconferencing (VTC), including setup, testing, user assistance, and troubleshooting of audio, video, and connectivity issues.
• Coordinate with enterprise service providers, network operations, and cybersecurity teams for issues requiring escalation beyond Tier II.
• Ensure all equipment and configurations comply with DoD cybersecurity policies, DISA STIGs, and security requirements.
• Deliver rapid response, white-glove support for General/Flag Officers and senior executive staff in time-sensitive and mission-critical situations.
• Provide IT support for GO/FO customers at approved offsite conferences, command events, and on-base residence locations as required.
• Maintain asset accountability, configuration documentation, and operational readiness status for VIP IT equipment.
• Develop and maintain Standard Operating Procedures (SOPs) for VIP mobility, remote support, and operational processes.
• Support continuity of operations (COOP) and contingency IT requirements for VIP leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level