Systems Administrator

Diversified Services Network, Inc.•West Plains, MO

3h•Onsite

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Systems Administrator to join their team in Boonville, MO. This role offers full benefits, PTO, 401k, and an opportunity to grow a technical career within a reputable, stable Fortune 500 company. The position requires travel between the Boonville and West Plains, MO offices at least once a week (2.5-3 hours travel time one way), with mileage and travel time reimbursed.

Requirements

Associates or Bachelors degree
2-4 years of experience
3-5 years of network experience (demonstrated experience of basic network skills, ping machines, checking network cables)
Good verbal and written communication skills
Problem solving skills
Customer service and interpersonal skills
Ability to work independently and manage one’s time
Being a collaborative team member
Ability to identify, interpret and evaluate system and network requirements
Strong ability to troubleshoot and make system changes as needed to resolve issues
Basic knowledge of computer hardware and software

Responsibilities

Analyze and resolve user incidents and service requests
Install, deploy, maintain, and administer computer networks and related computer environments including application software, desktops, laptops, printers, scanners, and other peripherals
Provide support via phone, chat, or in-person
Perform system updates, including Microsoft security patches and antivirus definitions
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
Perform data backups and disaster recovery operations
Partner with Segment CISO on Cybersecurity concerns and vulnerabilities
Track and manage tickets using internal or client ticketing systems
Maintain service level agreements (SLAs) through timely and effective resolution
Create and update knowledge base articles and user documentation
Write clear procedures and instructional materials to support self-service
Coordinate with third-party vendors and service technicians
Meet with users to understand and resolve recurring issues
Communicate technical solutions in a user-friendly manner