Job Summary: Provide state-of-the-art system administration solutions and support for hardware and software platforms to include Government-off-the-shelf (GOTS) and COTS applications that reside on them. The GOTS/COTS hardware/software supported include: application servers, web servers, print servers, virtual file servers, reporting tools, etc., and all tasks associated with their backup/recovery, performance, and operations. Responsible for installing, configuring, and maintaining operating system workstations and servers, including patching and remediating system vulnerabilities. Perform software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Assist in Configuration Control Board (CCB) documents for technical accuracy and make corrections if needed (e.g. Network Architecture Drawing, CCB Questionnaire) Facilitate new system upgrades, and/or hardware refreshes for equipment. Act as the technical SME during implementations. Proficiency in ServiceNow for ticket tracking is required.
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees