Systems Administrator II

Ntiva, Inc.

56d•$65,000 - $80,000•Onsite

About The Position

As the Systems Administrator II, you will provide onsite technical support to clients. You will be responsible for implementing, maintaining, and improving client’s network infrastructure. This position is an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs. Location and Work Expectations This exciting opportunity involves working on-site with various clients throughout the Washington DC area, providing immersive and dynamic work experience. Join us as we embark on a journey that takes you to different client sites every day, offering you the chance to explore new locations, build diverse professional relationships, and make a significant impact in the industry Must have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location. Monday - Friday; this role also includes participation in a rotating on-call schedule four times a year that includes weekends.

Requirements

3+ years of experience in the field of Information Technology
General MSP industry knowledge
Ability to maintain and occasionally implement a variety of networking technology: Firewalls, Switches, UPS, Servers, SANS, NAS, Printers, WAP, COMPUTER
Ability to administer & audit Office 365 end-user administrations
Ability to troubleshoot the following Windows server roles: GPO, DHCP, DNS, NPS, WSUS, IIS, AD, DFS
Service and troubleshoot end user issues (computer hardware, OS, software related)
Superior people skills
Ability to communicate and cooperate with various departments in order to obtain information needed
Ability to work under pressure, while maintaining a tactful and professional demeanor
Intermediate to advanced level of Microsoft Platforms
This position requires US Citizenship due to government contracts
Strong problem-solving capabilities
Valid driving license & traveling required
This role involves extended periods of sitting or standing and regular use of computers and office equipment
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Nice To Haves

Experience supporting technical environments governed by compliance and regulatory frameworks such as CMMC, ITAR, NIST, and related standards.
Experience within or supporting government agencies.
Desired certification: CMMC Registered Practitioner

Responsibilities

Attend scheduled client appointments daily to provide end user support and to maintain, upgrade and manage client infrastructures.
Responsible for Maintaining & Troubleshooting Local and Cloud Infrastructure Maximize Monitoring Platform (CW-Automate) in monitoring endpoints Complete recurring Preventative Maintenance Checklist (Evaluate networks to ensure networking devices and servers are up to date. Schedule downtime with clients on major upgrades.) Ensure Network Infrastructure is secured, up to date, organized and documented. Validate & Test Backup Solutions (File, Image, & Disaster Recovery) Work with Operation teams in maintaining company technology standards
Work alongside the Solutions Architect Team in assisting with Analyzing, Designing, & Deploying New Technology
Provide excellent Customer Service & Support to End Users with IT Requests either onsite or remote (Installing, upgrading, & monitoring computer hardware & software). Work closely with the client POCs to resolve user's issues, set clear expectations, keep all communication clear, and prioritize workloads.
Responsible for keeping Documentation up to date
Work alongside Account Management Team in delivering great client experience in a timely fashion. Create new opportunities, cascade issues, report incidents.
Work closely with the Dispatch team in meeting client’s schedule expectations.