Systems Administrator II

Community Resource Credit Union•Baytown, TX

About The Position

Primary responsibilities: Maintenance and configuration of Microsoft 365, software images, and Citrix Virtual Apps. Basic and advanced Network Administration, System application configuration, software updates, reporting, and Help Desk escalation (HelpIS). Adheres to all policies, procedures, and standard practices of CRCU, as well as, to Federal/State Laws and Regulations pertaining to IT. Essential Functions & Responsibilities: E 40% Ensures all server centric applications are kept up-to-date, performs all Server Centric application updates. General Software administration to ensure proper procedures and processes for Applications in the CRCU environment. Establishes self as the Subject Matter Specialist for applications in the environment as needed to assist end users. Applications include, but are not limited to: • Digital Persona (Biometrics software) • Quest Password Management • ImageCenter • Lobby Tracker • Application XTender E 15% Responsible for implementation and upkeep of the Microsoft 365 environment. This includes, but is not limited to: • Licensing • Maintenance of SharePoint and Onedrive applications • Overall Subject Matter Expert of Microsoft products in the 365 environment E 10% Help Desk Escalation Point: • Establishes oneself to be the third tier Help Desk support • Recognizes patterns or associated activity and provides resolution • Uses analytical and creative abilities to search for solutions • Maintains effective communications within department to ensure resourceful resolution to open tasks • Understands how to perform the routine setup of workstations (including all peripheral devices), network accounts, mailbox's and related tasks accurately. General administration of the Windows Environment to include: password resets of account, unlocking of session, etc.. Any security, policy, or intrusive system change must have prior approval from the Sr. Systems Engineer and VP of IT. Must adhere to all policies and procedures regarding Change Management to request approval for proposed changes. E 15% Performs Citrix Monitoring and oversight to ensure issues are addressed properly and proper systems optimizations are set up appropriately. This includes the following: • Working knowledge of the differences between On-Prem, Hybrid, and Cloud infrastructure as it pertains to Citrix • Virtual Application updates • WEM and UPM policy configuration and troubleshooting N 15% Creates and maintains images via Creates and maintains images through SmartDeploy. Configures, troubleshoots, and installs all client related devices such as workstations, thin clients, printers, sigpads, etc without supervision. Researches and develops, as needed, new processes and policies for software implementation via PDQ Deploy. Implements best practices with thorough understanding of network interconnectivity, and current Windows server environment for Active Directory Group Policy administration. N 5% Performs all other duties as assigned.

Requirements

One year to three years of similar or related experience.
(1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Courtesy, tact, and diplomacy are essential elements of this job.
Work involves much personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Ability to: conceptualize LAN activities, troubleshoot & resolve issues efficiently with minimum guidance.
Possesses self- motivation and initiative.

Responsibilities

Maintenance and configuration of Microsoft 365
Maintenance and configuration of software images
Maintenance and configuration of Citrix Virtual Apps
Basic and advanced Network Administration
System application configuration
Software updates
Reporting
Help Desk escalation (HelpIS)
Ensures all server centric applications are kept up-to-date
Performs all Server Centric application updates
General Software administration to ensure proper procedures and processes for Applications in the CRCU environment
Establishes self as the Subject Matter Specialist for applications in the environment as needed to assist end users
Responsible for implementation and upkeep of the Microsoft 365 environment
Help Desk Escalation Point
Performs Citrix Monitoring and oversight to ensure issues are addressed properly and proper systems optimizations are set up appropriately
Creates and maintains images via Creates and maintains images through SmartDeploy
Configures, troubleshoots, and installs all client related devices such as workstations, thin clients, printers, sigpads, etc without supervision
Researches and develops, as needed, new processes and policies for software implementation via PDQ Deploy
Implements best practices with thorough understanding of network interconnectivity, and current Windows server environment for Active Directory Group Policy administration
Performs all other duties as assigned