Systems Administrator I
About The Position
The Systems Administrator I provides technical and analytical support for the North Carolina Department of Health and Human Services (DHHS) Information Technology Division by administering Microsoft Windows Server systems, virtual infrastructure, and associated applications. This position ensures system reliability through performance monitoring, security enhancements, and troubleshooting while managing updates, patches, and configuration changes. The role supports cloud operations, virtualization technologies, and system integration projects to optimize scalability and efficiency. By implementing best practices and automation strategies, the administrator maintains secure, high-availability environments that meet organizational needs. The position operates within a collaborative IT team to deliver stable and resilient infrastructure services.
Requirements
- Bachelor’s degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and two years of progressive experience in systems software programming OR Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming OR An equivalent combination of education and experience.
Nice To Haves
- Documented experience administering Microsoft Windows Server environments, including configuration, performance monitoring, security patching, and troubleshooting in enterprise-scale deployments.
- Proven experience managing VMware virtualization technologies such as ESXi and vCenter, including high-availability configurations, capacity planning, and proactive performance optimization.
- Hands-on experience implementing and supporting public cloud services on platforms such as Amazon Web Services (AWS) or Microsoft Azure, including provisioning, configuration, and monitoring for scalability and security.
- Demonstrated experience utilizing enterprise help desk ticketing systems such as ServiceNow or Jira to manage workflows, resolve technical issues, and document resolutions in alignment with IT service management standards.
- Experience deploying and maintaining data backup solutions, endpoint management systems, and security monitoring tools to ensure system integrity and compliance with organizational policies.
Responsibilities
- Administer Microsoft Windows Server systems and virtual server components, including performance monitoring and capacity management.
- Respond to system alerts, troubleshoot issues, and perform remediation to maintain optimal functionality.
- Implement system updates, patches, security enhancements, and digital certificate management.
- Manage, monitor, and support a high-availability virtual infrastructure, including VMware ESXi and vCenter platforms.
- Manage and maintain server endpoint security and monitoring solutions.
- Support cloud environment operations, including provisioning and configuration on platforms such as AWS and Azure.
- Lead system upgrades, improvements, and project initiatives as directed by IT management.
- Develop and maintain documentation for system configurations, maintenance procedures, and performance monitoring.
- Ensure system availability, integrity, and performance by monitoring server and storage systems.
- Troubleshoot and resolve complex technical issues and provide consultation on system architecture and performance optimization.
Benefits
- The State of North Carolina offers excellent comprehensive benefits.
- Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
- Employees also receive paid vacation, sick, and community service leave.
- In addition, paid parental leave is available to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
