Systems Administrator I

University of South Florida•Tampa, FL

7d•Onsite

About The Position

PRIMARY PURPOSE: The Systems Administrator I maintains the computing infrastructure and technology operations for the Morsani College of Medicine, Taneja College of Pharmacy, and Heart Institute facilities, the Center for Advanced Medical Learning and Simulation, HMT, STC,and FHSC as well as various clients located on Davis Island. This position provides on-site support for computer systems, laboratory equipment (including ELLs), office environments, and auditorium facilities as well as provides supplemental support for classroom technology. Core responsibilities include installing and maintaining computer hardware, printers, scanners, and networking equipment; resolving technical and security issues; and delivering technical support during departmental events. The role encompasses troubleshooting user accounts, optimizing system performance, and advising on hardware and software procurement. The Systems Administrator I also oversees IT operations and provides technical guidance to IT Service Management staff and temporary employees at the building and MDD/IT Walk-Up desk, while ensuring compliance with organizational IT policies and identifying opportunities for process improvement. ORGANIZATIONAL SUMMARY: Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America. USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country. USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu) ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship. USF offers GREAT BENEFITS to full time employees!! Medical Insurance Dental Insurance Vision Insurance Paid Vacation Days Paid Sick Days 11 Paid Holidays Various Retirement Options , including 401K employer match Tuition Assistance (available for yourself, spouse, partner or dependent) For more information about your total compensation package and other USF benefits, please visit: Work at USF

Requirements

High School Diploma or Equivalent and IT certification OR High School Diploma or Equivalent and 1-year relevant work experience OR Bachelor's degree in Computer Science, MIS or other field involving software and analytical training.
Must have a valid Florida Driver's License.
This role requires proficiency in both Windows and macOS operating systems, along with hands-on expertise in managing desktop and laptop computers, Microsoft Surface Hubs, printers, scanners, and various peripheral devices. The position demands strong capabilities in classroom and auditorium technology equipment, as well as specialized equipment used in Electronic Learning Labs (ELLs). Essential competencies include networking fundamentals, system security and access management, and the ability to use remote support tools effectively. The role requires technical proficiency in hardware installation, repair, and upgrades, software configuration, troubleshooting and problem resolution, system performance optimization, and user account management. Familiarity with messaging applications, remote support platforms, and IT service management systems is necessary for daily operations.
This role requires strong communication skills to convey technical information clearly to non-technical users through various channels, along with leadership abilities to train, mentor, and oversee technical work performed by ITSM staff and temporary employees. Excellent customer service is essential, including responsiveness to building personnel and professionalism during high-pressure situations such as exams and departmental events. The position demands effective collaboration and teamwork to coordinate with IT team members, faculty, staff, and students across departments. Critical problem-solving skills are necessary for analytical troubleshooting and identifying process improvements, while strong time management and organizational abilities enable prioritizing multiple requests and balancing routine maintenance with urgent issues. Additionally, the role requires adaptability to handle diverse technical challenges and learn new technologies, combined with attention to detail to ensure proper equipment testing, policy compliance, and thorough problem resolution.
Growth Mindset - Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.
Communication - Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
Collaboration- Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.
Client Obsession-Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients’ trust.
Ownership-Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team’s successes and failures.
Outcome Driven-Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.

Nice To Haves

Success in the Systems Administrator I role requires understanding of higher education IT environments, particularly the unique technological needs of medical and pharmacy colleges. The administrator must be knowledgeable about academic support systems including classroom technology standards, electronic learning lab (ELL) equipment, presentation tools, and exam administration technologies. Familiarity with healthcare-related IT security and compliance requirements is important given the medical education setting. Additionally, understanding institutional IT policies, service desk operations, and the collaborative nature of academic IT support—including the dynamics of supporting faculty, students, and administrative staff—is essential for effectively managing technology across educational, research, and clinical training environments.

Responsibilities

(30%) Technical Support and On-Site Operations: Serve as the primary IT resource for the ITSM operations in downtown Tampa (MDD, CAMLS, HMT, STC, FHSC), this could include home office visits for senior VIPs. Implement hardware and software support, manage system access, conduct user training, and resolve technical issues across all designated areas. Maintain daily on-site presence to assist personnel and collaborate with the IT team through in-person, phone, remote tools, and messaging applications. Travel using the USF state vehicle will be necessary.
(25%) Infrastructure Management and Maintenance: Oversee installation, repair, relocation, and upgrade projects for IT infrastructure. Perform general maintenance on computing devices including Microsoft Surface Hubs, desktops, laptops, printers, and peripherals, obtaining necessary certifications to perform hardware repairs as required. Provide comprehensive Mac and Windows support and troubleshooting to ensure optimal system performance.
(16%) Technology Deployment and Classroom Support: Recommend technology purchases and configure new hardware and software. Assist with new user computer setup, troubleshoot end-user issues, and provide classroom IT support. Support faculty and student presentations and test equipment to identify potential problems before use.
(12%) Event Support and User Education: Provide IT support for student exams and technical assistance during departmental events. Educate users on best practices and recommend standard operating procedures, including the use of specialized equipment such as Microsoft Surface Hubs.
(12%) Oversight and Training: Provide daily assignments, technical assistance, backup support, and training to IT Service Management staff and temporary employees working in the building and at the MDD/IT Walk-Up desk.
(5%) Other Duties: Perform other duties as assigned.