The University of Texas at Austin-posted 3 days ago
Full-time • Entry Level
Onsite • Austin, UT
5,001-10,000 employees

This position provides life/work balance with a 40-hour, typical work week. Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. Join Liberal Arts Instructional Technology Services ( https://liberalarts.utexas.edu/laits/ ), a unique service department dedicated to creating, maintaining, and promoting technology within the College of Liberal Arts at The University of Texas at Austin. UT Austin offers a competitive benefits package ( https://hr.utexas.edu/prospective ) that includes: 100% employer-paid basic medical coverage for employee Optional medical insurance for employee’s dependents - up to 50% employer-paid Optional dental, vision, and term life insurance for employees and dependents Paid holiday time off each year; state legislature determines the number of holidays 12 days of paid vacation time off per year for new employees 12 days of paid sick leave per year Matching contribution to Teacher Retirement System (TRS) Staff Tuition Assistance Program Access to Recreation & Health Facilities Purpose This role provides collaborative, cross-functional expertise and specialized technical support to effectively manage the client-side fleet (including desktops, laptops, printers, mobile devices, student labs, classroom computers, etc) using systems management tools, services, processes, and practices to enable compliance, security, and ease of support.

  • Under limited supervision, develop and manage tools, services, and processes for the effective management of our customers end-point devices, including systems management, image creation and deployment, OS and application patch management, application of security policies, directory management, backup management, printer management, compliance reporting and knowledge management.
  • Under limited supervision, develop and manage the tools, services, and processes for the effective management, maintenance, and operation of customer computers installed in student labs, classrooms, and AV integrations.
  • Provide advanced technical support, recommendations, training, and guidance in systems management tools and practices to desktop support teams, campus technical groups, and customers.
  • Collaborate effectively with peers and colleagues responsible for other support operations, including: desktop support, network security, classroom technology, project management, and administrative services.
  • Other related functions as assigned.
  • Skills comparable to someone with one or more years of professional experience providing desktop support, systems management/desktop engineering, and/or system administration of servers, storage and software applications.
  • Ability to analyze, diagnose and resolve technical issues.
  • Ability to work with little or no supervision, both independently and with a team.
  • Ability to communicate effectively, both written and verbally, to technical and non-technical audiences.
  • Excellent customer service and interpersonal skills.
  • Relevant education and experience may be substituted as appropriate.
  • This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).
  • More than two years experience implementing systems management tools and processes to maintain a fleet of Windows and/or MacOS laptop and desktop computers.
  • Experience with system imaging and deployment tools and workflows, such as Microsoft Deployment Toolkit (MDT) and DeployStudio.
  • Experience with systems management and mobile device management tools, including Microsoft Endpoint Configuration Manager (MECM), JAMF, and similar applications.
  • Experience with MDMs.
  • Experience with development, staging, and deployment of workflows to distrbute operating system, software and security patches.
  • Experience with print management.
  • Experience developing and managing restricted function kiosk computers.
  • Experience managing a directory service (Active Directory, Open Directory, LDAP) and developing and applying system policies.
  • Experience managing and provisioning software licensing applications (key servers, license managers).
  • Experience with scripting and scripting languages (Powershell, Bash, Python).
  • Experience with knowledge management systems.
  • Professional experience in a University setting.
  • 100% employer-paid basic medical coverage for employee
  • Optional medical insurance for employee’s dependents - up to 50% employer-paid
  • Optional dental, vision, and term life insurance for employees and dependents
  • Paid holiday time off each year; state legislature determines the number of holidays
  • 12 days of paid vacation time off per year for new employees
  • 12 days of paid sick leave per year
  • Matching contribution to Teacher Retirement System (TRS)
  • Staff Tuition Assistance Program
  • Access to Recreation & Health Facilities
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