Systems Administrator I

Whiteman Osterman & Hanna • Town of Guilderland, NY

6d • $55,000 - $65,000 • Hybrid

About The Position

We are currently seeking a Systems Administrator (Tier I) to work in our Information Systems department. The Role: You will provide front-line support to attorneys and staff, including hardware, software, and basic network troubleshooting in a team-oriented environment including:

Requirements

• Ability to work in a fast-paced environment, manage multiple tasks, prioritize effectively, and meet deadlines and adjust to changing priorities.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• College degree in Information Technology, Computer Science, or related field and one to three years of industry experience, or an equivalent combination of education, certifications, and experience. Experience in a law firm or professional services environment preferred.
• Strong application support experience with Microsoft Windows 11 and Microsoft 365
• Technical knowledge of PC hardware and operating systems and a working knowledge of TCP/IP networking, web/cloud applications, and Windows domain environments (including basic Active Directory tasks).

Nice To Haves

• Working knowledge of Windows Server 2019 and above and file/print serves is preferred.
• CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or comparable entry-level Microsoft certifications preferred. Additional exposure to Windows Server, networking, or security certifications is a plus.

Responsibilities

• Configuring, deploying, installing desktop computers, laptop computers, smartphone devices, printers, monitors, portable data storage devices, and other general peripherals.
• Assisting with administering and maintaining end user accounts, passwords, security groups, and access rights in Windows domain/Active Directory under supervision.
• Providing first- and second-level troubleshooting support, including handling end user issues related to hardware, Windows operating systems, Microsoft 365, network connectivity, remote access, and legal-specific software programs.
• Diagnosing routine hardware and software failures, communicate remediation plans to users, and provide timely status updates until resolution.

Benefits

• Medical
• Dental
• 401(k) with company match and profit-sharing options
• Generous time off package
• Corporate discounts to various businesses
• Opportunities to support and be active in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level