Systems Administrator/Hardware Technician

IDEMIA National Security Solutions•Washington, DC

About The Position

IDEMIA National Security Solutions is seeking to a Systems Administrator/Hardware Technician with an Active Secret Security Clearance to maintain and support IT systems and highly specialized passport personalization hardware to include laser engravers. These positions reside and operate at the Passport Offices and Agencies for the U.S. State Department through a national system of regional service centers across the U.S. The individual will work with minimal direction as a seasoned resource. Installs, configures, troubleshoots, resolves complex issues, and supports ongoing usability of desktop computers, laptops, SW/HW, and peripheral Commercial-Off-the Shelf (COTS)/ Government-off-the Shelf (GOTs) technology. Is responsible for providing all facilities with technical expertise supporting the HW/SW located at the facility. The candidate should have demonstrated experience working at a client site in a demanding environment and deliver measurable results.

Requirements

Requires US Citizenship (not dual) and an active Secret Security Clearance.
8 years as a Systems Administrator, Network Engineer; Cisco switching and routing, and firewall technology.
BA/BS Information Technology - Degree in Information Technology
CompTIA A+ Certified
Must be a US Citizen, without Dual Citizenship

Responsibilities

Provide planning, installation, training, support, monitoring and maintenance of HW (server and workstation builds) and software including all applications (e.g., Active Directory accounts and passwords, System Center Configuration Manager (SCCM) and, other locally installed CA applications, etc.) security/vendor patches/updates/vSphere Installation Bundle (VIBs), and Oracle/SQL databases.
Provide reporting such as, but not limited to: Server/workstations rebuilds VMware and standalone environments (Windows and Linux), management of Windows, VMware, and NetApp Filers.
Coordinate and inform management of all risks impacting IT related services including but not limited to, power outages, environmental changes, natural disasters (fire/flood), employee accident or deliberate acts, maintenance or third party vendor actions.
Coordinate and plan for upgrades, perform monthly restores to validate user data integrity, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW.
Perform back-ups, restores, purges and on-going management of data, systems, software and HW.
Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.
Provide server/workstation security services.
Provide remediation of vulnerabilities and ensure Symantec Endpoint Protection (SEP) compliance on all required devices.
Provide all hardware and software maintenance, such as defective hard drives, servers, workstations, chip/read writers, driver license readers, barcode readers, printers, digital scanners, etc.
Provide all Active Directory service/user account and password administration, and Active Directory user privilege administration and badge logon administration.
Create, maintain, track and communicate configurations and/or changes of configurations in HW, SW, data, permissions (or security-related information), etc.
Develop, maintain, and communicate diagrams, system configurations and technical documentation.
Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes.
Document, track and report on the support provided to the facilities (inclusive of all levels of support); report and follow-up on all trouble calls.
Conduct periodic cleaning, maintenance, replacement parts, refurbishment, calibration, of the card printers and related equipment as necessary.