Systems Administrator - Endpoint Systemss

Hamline University•Saint Paul, MN

63d•$58,000 - $63,000

About The Position

The Systems Administrator - Endpoint Systems (SAES) is responsible for managing the university's enterprise-wide desktop computing environment. This position encompasses multiple roles and responsibilities, all of which assume a thorough appreciation of a customer service ethic and a willingness to approach tasks enthusiastically and pro-actively in the spirit of team collaboration. The SAES is one within the Infrastructure Systems and Services (ISS) group. The ISS group is responsible for acquiring, aligning, customizing, and administering IT infrastructure for critical business requirements. These assets reside on a variety of platforms across the university's network or in the cloud. They constitute a complex, multi-faceted technology environment that requires sophisticated mastery of a wide variety of systems, tools, and protocols.

Requirements

Fundamental understanding of administering Windows in an enterprise or education environment
Knowledge of Windows management tools such as Intune, SCCM, or equivalent
Familiarity with directory services such as Active Directory, LDAP, or DNS
Powershell scripting
Windows and Active Directory performance tuning
OS imaging and patching in an Enterprise environment
Group policy or policy management via Intune
Application packaging and deployment
Ethernet and TCP/IP
Proven analytical and problem-solving abilities for evaluating processes and procedures
Ability to effectively prioritize and execute tasks in a fast-paced environment
Aptitude and ambition to learn continuously and to take initiative when appropriate
Capacity for effective judgment for distinguishing when to work independently with self-reliance-and when to seek the assistance of others
Ability to effectively supervise, train, and motivate student employees
Aptitude for working effectively with faculty, staff, and students; enthusiasm for delivering high quality service to an academic community
Communication skills commensurate with a professional workplace
Ability to work independently and as part of a team
Outstanding attention to detail and thoroughness
Capacity to adjust and thrive in an ambiguous, future-oriented environment and to respond effectively to changing needs and priorities
Resilience of character and perspective
Minimum of two (2) years working in a technology support environment that offers comparable skill set development
Extensive experience working administering Windows in an enterprise or education environment

Nice To Haves

4-year college degree or possession of a combination of industry certifications and experience
Experience administering Apple/iOS in an enterprise or education environment

Responsibilities

Manages solutions for deploying and administering computer workstations on supported Hamline platforms, including Apple (OSX and iOS), Windows, and Chrome OS.
Maintains and monitors Enterprise Software Distribution system (SCCM and Intune).
Manages policy deployments for Windows workstations (group policy or Intune).
Performs packaging, distribution, and updates for campus software applications, including computer labs and classroom podium computers.
Manages and maintains deployment systems and processes for Windows workstations.
Conducts OS updates and patch management for Windows devices and campus Windows applications.
Assists Deployment•Maintenance•Response (DMR) technicians with advanced issue troubleshooting and resolution.
Acts as a liaison between DMRs and ISS team, coordinating issue resolution and system architecture changes to meet University needs as they arise.
Provides after hours support, upgrades, and problem resolution when necessary.
Provides backup for technicians, including occasional rotation for typical requests for technical assistance when necessary and at other times of peak demand.
Assist with other services, including: Windows server administration, Apple/iOS systems administration, and networking and wireless support.
Responds in a timely fashion to service requests.
Troubleshoots as required and implements solutions.
During times of peak demand, contributes to routine inspection, monitoring, and troubleshooting of technology equipped spaces (classrooms, labs, presentation venues, etc.) to ensure that hardware and software are operating as expected.
Occasionally assists with media equipment set up, operation, and maintenance (e.g., instructor podiums, display equipment, sound reinforcement equipment, and video recording technology).
Creates and maintains technical documentation and procedures for endpoint systems administration support.
Collaborate with others to develop and curate self-help documentation, training aids, and other support resources that are relevant, current, and accurate.
Evaluates and identifies workstation hardware for Hamline's TechSelect program, and builds deployment processes to support that hardware.
Serves as a team member for maintaining an efficient asset management program.
Develops workflow processes for asset acquisition and tracking.
Ensures appropriate management of physical inventories of computer equipment, including overall responsibility for the ordering, receipt, deployment, and ultimate end-of-life dispensation of equipment with leasing agents and recyclers.
Assists with capturing metrics that help inform decision making that improves asset management functions.
Monitors and scrutinizes asset management service requests for patterns of recurring issues that warrant intervention.
Contributes to identifying systemic problems and works with others to help correct them.
Highlights opportunities for improvement.
Serves as a point of escalation for exceptional asset management handling.
Documents solutions for future reference and benefit.
Participates in ITS workgroups and project teams.
Serves as backup for other ITS activities, especially other DMR functions.
Works on special projects.
Performs other duties as requested.

Benefits

Medical, dental, and vision insurance
Life insurance
Short- and Long-Term Disability
Critical Illness and Hospital Indemnity
403(b)
403(b) matching
Paid Time off, including vacation time, paid holidays and safe and sick leave time off
Employee assistance program
Flexible spending account (FSA)
Health savings account (HSA)
Tuition waiver