Systems Administrator

CACI-posted 10 days ago
Full-time • Mid Level
Omaha, NE
5,001-10,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

CACI is seeking a Systems Administrator to support a Service Desk team on the F3I program. The employee can work from Omaha, NE. Shift work Required: This position will be to cover a 24-hour help desk, so evenings, overnights, and weekends are required.

  • Support end-user applications and work in a multi-tier service desk as well as work with software development and systems administrators to help reproduce and diagnose problems.
  • Provide remote support to users for network and desktop hardware and software problems.
  • Respond to and diagnose problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
  • Interact with infrastructure, cloud services, and/or mission applications teams to restore service and/or identify and correct core problems.
  • Simulate or recreate user problems to resolve operating difficulties and recommend system or process modifications to reduce user problems.
  • Possess and apply comprehensive knowledge across key tasks and high-impact assignments.
  • Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user populations and provide a centralized knowledge repository for assigned applications suites.
  • Collaborate with the engineering teams to identify, respond, and resolve tickets in a timely manner.
  • Communicate issues and resolutions with your team lead.
  • Define and strategize Incident, Knowledge and Problem management across a large-scale organization.
  • Current TS/SCI security clearance.
  • BS degree and 2+ years of experience.
  • Excellent verbal and written communication skills.
  • Experience with Jira.
  • Red Hat Enterprise Linux 8.
  • Providing support to end-users spanning a variety of issues.
  • Identifying, researching, and resolving technical problems.
  • Responding to telephone calls, email, chat and personnel requests for technical support.
  • Documenting, tracking, and monitoring the problem to ensure a timely resolution.
  • Providing second-tier support to end-users.
  • Ensuring product quality and timeliness of efforts.
  • Incident, Knowledge and Problem Management.
  • Experience with Confluence and Matter most.
  • Jira Service Management.
  • Experience with Problem and Incident Management.
  • ITIL Certification, AWS Certifications.
  • Strong active listening skills.
  • healthcare
  • wellness
  • financial
  • retirement
  • family support
  • continuing education
  • time off benefits
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
IT System Administrator Resume Examples
•
IT System Administrator Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service