System Technician (Level I or II)
About The Position
Join Our Team at Valley-Wide Health Systems, Inc. We’re looking for a detail-orientated System Technician who is dedicated to ensuring the reliability, security, and efficiency of our technology systems. What You’ll Do: Provide day-to-day support for workstations, printers, phones, and end-user applications Respond to help desk requests and troubleshoot technical issues Maintain and update computer equipment and peripherals Support printing, scanning, and faxing functionality Assist with hardware connectivity, including video conferencing and clinical devices Perform routine maintenance and ensure systems are secure and protected Maintain documentation for systems, processes, and support activities Travel to Valley-Wide sites as needed Level I: Entry to early-career level role focused on foundational technical support Provides basic troubleshooting and end-user support across systems and devices Assists with workstation setup, deployments, and routine maintenance Level II: Advanced role with greater independence and technical responsibility Handles complex troubleshooting across hardware, software, and network systems Supports infrastructure components, including servers, backups, and network configurations Assists with system improvements and higher-level technical support Starting pay will be determined based on experience and placement at Level I or Level II. Why Join Valley-Wide? Valley-Wide Health Systems, Inc. is dedicated to providing high-quality, patient-centered healthcare to all individuals across our multi-county service area in southern Colorado. As a non-profit, Federally Qualified Health Center (FQHC), we offer premier primary and preventive care through our 34 service sites strategically located in rural communities. Equal Opportunity Employer Statement: Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors. Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA, please visit: FMLA Employee Rights
Requirements
- Associate’s degree in computer technology or 1–2 years of related experience
- Strong knowledge of workstation operating systems and peripherals
- Customer service experience with ability to support end users
- Associate’s degree in computer technology and 2–4 years of network/system support experience
- Advanced troubleshooting skills across systems and infrastructure
Nice To Haves
- Experience with Active Directory, security concepts, and network support preferred
Responsibilities
- Provide day-to-day support for workstations, printers, phones, and end-user applications
- Respond to help desk requests and troubleshoot technical issues
- Maintain and update computer equipment and peripherals
- Support printing, scanning, and faxing functionality
- Assist with hardware connectivity, including video conferencing and clinical devices
- Perform routine maintenance and ensure systems are secure and protected
- Maintain documentation for systems, processes, and support activities
- Travel to Valley-Wide sites as needed
- Provides basic troubleshooting and end-user support across systems and devices
- Assists with workstation setup, deployments, and routine maintenance
- Handles complex troubleshooting across hardware, software, and network systems
- Supports infrastructure components, including servers, backups, and network configurations
- Assists with system improvements and higher-level technical support
Benefits
- Free Health Insurance (additional plan options available)
- Employer-paid Air Ambulance Coverage (MASA)
- Employer-paid Basic Life, LTD, STD
- Retirement Match
- Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
- Generous Paid Leave: Vacation: 10 days accrued per year Sick Leave: 12 days accrued per year Holidays: 7 days per year + 3 Floating Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
