System Support Technician

Memorial Regional Health•Craig, CO

4d•$27 - $41

About The Position

Responsible for support and upkeep of the organization's systems and hardware. Responsible for the management of small and medium-sized projects as assigned by the Information Technology (IT) Director. Projects to be completed in a timely manner according to the schedule. Recommends technical solutions to improve network performance, reliability, and increase user satisfaction. Creates logs to document new and changed system configurations. Performs installation and routing of network and telephone cabling, ensuring compliance with applicable codes, safety standards, and organizational guidelines. Partners with colleagues to meet team goals while identifying and implementing improvements to workflows and operational practices. Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner. Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors. Adheres to the MRH attire and dress code in accordance with organizational policies and procedures. Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively. Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required. Maintains strict patient confidentiality at all times. Reports to work punctually and completes assigned duties within established timeframes. Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives. Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies. Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff. Works collaboratively to resolve system-related issues and implement corrective actions that minimize operational disruption. Demonstrates a sense of urgency in addressing system problems to reduce downtime and maintain continuity of operations. Rapidly responds to emergency technical situations, including direct response or on-call coverage, both during and outside of normal business hours. Consistently demonstrates a professional, courteous, and compassionate demeanor while delivering exceptional customer service. in a professional, polite, and caring attitude with a high level of customer service. Rapidly respond to emergency situations, including direct response or on-call coverage, both during and outside of normal business hours. Performs other duties as assigned. Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner. Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors. Adheres to the MRH attire and dress code in accordance with organizational policies and procedures. Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively. Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required. Maintains strict patient confidentiality at all times. Reports to work punctually and completes assigned duties within established timeframes. Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives. Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies. Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.

Requirements

Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
Must be legally authorized to work in the United States.
Must successfully pass a background check.
Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
Must complete an Employee Health meeting prior to starting employment.
Associate’s Degree in Information Technology, Network Administration, or Computer Networking.
One (1) to three (3) years in a technical customer support role, preferably in a healthcare setting.
One (1) to three (3) years in a technical systems support role (clinical, financial, business productivity).

Nice To Haves

A+ Certification
Microsoft Certifications

Responsibilities

Responsible for support and upkeep of the organization's systems and hardware.
Responsible for the management of small and medium-sized projects as assigned by the Information Technology (IT) Director.
Projects to be completed in a timely manner according to the schedule.
Recommends technical solutions to improve network performance, reliability, and increase user satisfaction.
Creates logs to document new and changed system configurations.
Performs installation and routing of network and telephone cabling, ensuring compliance with applicable codes, safety standards, and organizational guidelines.
Partners with colleagues to meet team goals while identifying and implementing improvements to workflows and operational practices.
Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
Maintains strict patient confidentiality at all times.
Reports to work punctually and completes assigned duties within established timeframes.
Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.
Works collaboratively to resolve system-related issues and implement corrective actions that minimize operational disruption.
Demonstrates a sense of urgency in addressing system problems to reduce downtime and maintain continuity of operations.
Rapidly responds to emergency technical situations, including direct response or on-call coverage, both during and outside of normal business hours.
Consistently demonstrates a professional, courteous, and compassionate demeanor while delivering exceptional customer service.
Rapidly respond to emergency situations, including direct response or on-call coverage, both during and outside of normal business hours.
Performs other duties as assigned.