System Support Professional

Home Bank • Lafayette, LA

6d

About The Position

Provides technical assistance and support related to the Bank’s computer systems via phone, in person, or ticketing system.

Requirements

• Associate degree in Computer Science or relevant field preferred.
• A+, Network+, or Microsoft Certified IT Professional preferred.
• 3 Years of relative experience.
• Working Knowledge of Networks and Network Protocols like (TCP/IP).
• Solid knowledge of electronic hardware to include computers, network devices, phones, and computer peripherals.
• Knowledge of computer security and privacy principles.
• Effective problem-solving skills.
• Excellent writing and oral communication skills.
• Exceptional organization skills and attention to detail.
• Communicate and interact with members of cross-functional teams.
• Use available resources to research for root causes and/or resolutions.
• Ability to work in a fast-paced, demanding environment.

Nice To Haves

• A+, Network+, or Microsoft Certified IT Professional preferred.

Responsibilities

• Install and configure appropriate software and functions according to specifications.
• Assembles and installs PC hardware, investigates, and resolves routing hardware and communication problems.
• Provide field support on issues that cannot be resolved remotely.
• Perform troubleshooting to diagnose and resolve problems.
• Ensures security and privacy of networks and computer systems.
• Performs other duties as assigned
• On-call support is required for after hours and weekends and will be placed in an on-call rotation.
• Required to travel to other branch locations to onsite assist

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree