System Support Specialist

Howden • New York, NY

6d • $70,000 - $85,000

About The Position

DUAL North America, Inc. is seeking a System Support Specialist Classification: Exempt/Full time (Eastern Time working hours) Reports to: System Support Supervisor Salary: $70,000.00-$85,000.00 Role overview DUAL North America is seeking an System Support Specialist. The System Support Specialist is responsible for troubleshooting errors, researching and resolving unexpected results, and triaging requests related to the Policy Administration Systems. Candidates should have strong technical and business skills to complete work across several systems, processes, and entities. This person will be exposed to both the technical and business sides of our company as they support our customers - our Underwriting teams, Accounting/Finance team, and other key decision-makers. This position exists within the Information Technology (IT) team.

Requirements

• Bachelor’s degree in Business, Information Systems, or related field preferred
• 1-3 years of experience in the insurance industry OR an IT support role
• Knowledge of insurance, accounting, and rate-making concepts
• Effective written and verbal communication skills and general understanding of business writing
• Demonstrate attention to detail
• Self-motivated with the ability to work independently for extended periods
• Proficiency in Microsoft Office Suite
• Intermediate Excel skills preferred
• Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment

Nice To Haves

• Experience working in a “paperless” environment preferred
• Familiarity with common insurance industry terminology for database mapping projects
• Support request management experience preferred

Responsibilities

• Provide support for the Policy Administration Systems within DUAL North America
• Troubleshoot unexpected results including carrier program configurations, raters, forms management, or changes to system workflows
• Monitor support ticket queue with customer-first mentality
• Communication with users regarding additional details to complete requests
• Manage Policy Administration System user roles/permissions settings
• Work closely with developers and project collaborators to ensure requirements are met
• Communicate effectively on system issues with vendors, maintain positive vendor relations
• Participate in System Testing, User Acceptance Testing (UAT) and Functionality Testing
• Maintain documentation to all processes and workflows
• Troubleshoot Microsoft SQL job error notifications and request updates to existing stored procedures as needed

Benefits

• Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.
• We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive.
• We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level