System Support Specialist
About The Position
WHO WE'RE LOOKING FOR The System Support Specialist reports directly to the Manager, Service Delivery. This position will provide Edge Device hardware and software support including solving microcomputer operations problems, installation and maintenance of workstations, laptops, docking stations, tablets, smartphones, peripherals, specialized end user technologies, and network components, user support and training, documentation. Responsibilities WHAT YOU'LL BE DOING Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.
Requirements
- High school diploma or equivalent.
- One (1) year resolving microcomputer hardware and software problems, or successful completion of six (6) months of a Capital Metropolitan Transportation Authority IT Service Desk Internship.
- Knowledge of Microsoft Windows architecture, of customer service and working team concepts.
- Ability to teach software usage and solve user problems and to identify and resolve edge device hardware problems.
- Good oral and written communication skills and ability to establish and maintain effective working relationships.
- Ability to coordinate several diverse job requirements and projects.
- Ability to lift and carry 70 lbs. with assistance.
Responsibilities
- Diagnose and resolve user problems.
- Train internal customer on Edge Device software.
- Manage user access to software.
- Provide after-hours on-call support on a rotational basis.
- Assist in installation and minor maintenance.
- Assist in contracted maintenance and license management.
- Assist in inventory maintenance.
- Assist in installation of upgrades and minor maintenance.
- Assist in Edge Device security maintenance (patches, anti-virus, access control, etc.).
- Assist in Inventory maintenance.
- Provide technical support on projects as assigned
- Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
- Perform other duties as required and/or assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
