System Operations Manager

EML•Overland Park, KS

About The Position

The System Operations Manager‘s primary responsibility is to lead a team of System Administrators and Application Analysts that are responsible for the availability, performance, and support of the EML Payments US Card Processing Environment (CPE). This position includes three main components: Manage the team’s daily operational tasks and projects by monitoring workloads, assigning resources and assessing how new functionality will impact the overall system. Act as an individual contributor to assist the team in the daily workload, including participation in the on-call shifts and an initial point of supervisory escalation for on-call staff. SME of all Card Processing Environment systems with extensive knowledge for troubleshooting problems across the system. This position manages the department that is responsible for providing second-tier support for all systems in the Card Processing Environment. The department is also responsible for after-hours support of those same systems.

Requirements

Microsoft Windows Server 2019+, .NET application support, Microsoft SQL Server 2017+
Strong knowledge of enterprise applications (HTTP, .NET) and relational databases (SQL Server), specifically related to configuration management and performance
Ability to read, write and understand code for various Microsoft technologies (Powershell, T-SQL, batch, etc)
Experience deploying and troubleshooting complex applications, hardware and software in a transactional processing environment
Perform detail-oriented work accurately with frequent interruptions.
General understanding of application, server and network security
Ability to lead, scope, and drive projects forward by managing timelines and team members.
Communicate and work effectively with others.
Work independently with minimal supervision.
Mentor and train others under their direct report.
Management or Team Lead experience, with the ability to lead and drive projects by establishing timelines and holding team members accountable

Nice To Haves

Knowledge and experience working within a Level 1 PCI compliant environment
Experience within the Finance Industry
Experience working with vendors to define company needs, review technical specs of hardware/software, implement 3rd party systems

Responsibilities

Supervision and delegation of all tasks related to the CPE. This includes day-to-day scheduling, project management, and any other activities being performed by the team.
Responsible for incident management, response, and post-mortem reporting
Point of contact for all business units requiring assistance or information related to the CPE applications.
Responsible for providing second-tier support for all systems.
Responsible for the supervision of system upgrades, configuration and deployment of EML technologies.
Responsible for appropriate coverage of monitoring systems and reporting of availability and performance trends.
Understand impact of security and PCI requirements and how it relates to this position, including maintaining compliance with both policies and procedures.
Responsible for creation and maintenance of systems policies and procedures - deployments, applications, systems, operations, etc.
Maintain the Disaster Recovery and Business Continuity Plans, and the Business Impact Assessment for the Company.