System Manager - Fulton County

Motorola Solutions

21h•Hybrid

About The Position

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future. The System Manager will be responsible for delivering on Motorola Solutions Maintenance Agreements by coordinating with the local service providers in all maintenance activities for Fulton County, Georgia. Responsible for looking for and growing Motorola Solutions role in providing additional services for this customer. Manage and lead day to day activities in meeting Motorola Solutions contractual commitments documented in the Maintenance Agreements with the customers. Manage and lead our relationships with the local service partners. Manage and lead our relationships with the customers. Ensure that customer satisfaction goals are met both internally and with the customers. Procure and coordinate any internally resources that maybe needed. Collaborate with service leadership to gain a comprehensive understanding of your customers and their contracts, enabling accurate revenue forecasting.

Requirements

Must be able to lift and operate 25 - 50 lbs
Must live within a 25 minute response time to Fulton County, Georgia
Must be familiar with Astro P25 infrastructure management to include RF (Combiners, Base Station Fundamentals, Astro Application Suite of products)
Be able to work in Google Suite, MS Excel and Word to produce reports and deliver financial updates to Manager
Be onsite at customer location as required to maintain P25 System performance and manage day to day oversight
Successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers (due to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy")
Bachelors degree OR 5+ years of experience with one or more of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Responsibilities

Delivering on Motorola Solutions Maintenance Agreements by coordinating with the local service providers in all maintenance activities for Fulton County, Georgia
Looking for and growing Motorola Solutions role in providing additional services for this customer
Manage and lead day to day activities in meeting Motorola Solutions contractual commitments documented in the Maintenance Agreements with the customers
Manage and lead our relationships with the local service partners
Manage and lead our relationships with the customers
Ensure that customer satisfaction goals are met both internally and with the customers
Procure and coordinate any internally resources that maybe needed
Collaborate with service leadership to gain a comprehensive understanding of your customers and their contracts, enabling accurate revenue forecasting
Ensures compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures
Be available for after hours response during critical customer impacting outages as needed
Maintain accurate records and service history statistics
Review service information and quality reports generated by system service database
Monitor and report system availability metrics to the customer on a monthly basis
Communicate user issues as they occur
Coordinate on-going continuous improvement efforts for the system
Coordinate efforts to develop new metrics for measurements
Monitor MTN (Motorola Technical Notifications) and Upgrade Bulletins, communicate to customers, MSS and/or FSO
Prepare briefings for Customers, Service Partners and/or Motorola Management as required
Work with Customers and Motorola Sales Account Executives to formulate future communications requirements
Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility
Work with Motorola Account Executive to identify new sales opportunities