Client Success Manager (Atlanta - Fulton County)

RealManage•Atlanta, GA

1d•Remote

About The Position

RealManage Elevated Onsite is a division of RealManage, specializing in the management of community associations with onsite staff. Their mission is to provide the best possible lifestyle HOA management services by leveraging Best People, Best Technology, and Best Service. The professional staff has decades of experience managing various community types, focusing on customer service and lifestyle for residents and boards. RealManage is a values-based company guided by Integrity, Respect, Selflessness, Personal Relationships, and Always Improving. They are a Certified™ Great Place to Work®. As a Client Success Manager, you will play a pivotal role in ensuring the smooth transition and onboarding of new RealManage Elevated Onsite communities. You will act as a mentor and trainer, serving as the primary point of contact for onsite teams, offering hands-on training and guidance during the onboarding process. As a RealManage Elevated Onsite ambassador, you will establish strong relationships with both on-site teams and community boards, fostering a foundation of trust and professionalism. When not actively onboarding new communities, you will provide support by filling interim General Manager (GM) vacancies as needed and assisting with staff training and operational support. This role requires a dynamic, resourceful individual who thrives in a fast-paced, travel-intensive environment and is passionate about fostering successful transitions and operations for new RealManage Elevated Onsite communities.

Requirements

Must have seven years or more as a Community Association Manager.
Superior, professional communication skills (interpersonal, phone, written, etc.) that align with the larger company tone.
Must be self-motivated, proactive, detail-oriented, and highly organized.
Must excel able to build relationships with the team, even though the CSM team and the Operations teams we support are located across the country.
Must be flexible with schedule (some night and weekend requirements).
Must be self-motivated and able to work independently, while being able to work collaboratively with others on the team, onsite staff for new RealManage Elevated Onsite clients, board members, and other operators throughout the company.
Must have a current Florida LCAM.

Nice To Haves

Residing in Atlanta, Georgia are preferred.

Responsibilities

Represent the RM Family of Brands by promoting company processes, culture, and values, and equipping on-site teams with the tools and resources needed for success.
Manage the onboarding process for new communities, ensuring the completion of the Client Success Manager (CSM) checklist prior to the contract start date.
Train newly hired staff on RealManage Elevated Onsite’s processes, including guiding them through the ACAM or CAM training programs, and helping them become proficient in CiraNet, workflows, and overall operations.
Provide training to community boards and ACC Committees, ensuring they are well-prepared to fulfill their roles effectively.
Step in as a General Manager when needed, managing day-to-day operations, running board meetings, supervising on-site staff, coordinating with vendors, and resolving homeowner issues.
Other duties as assigned.