System Integration Specialist (Logistics & Fulfillment)

Arthur Grand Technologies Inc•Waukegan, IL

5h•Hybrid

About The Position

We are seeking a System Integration Specialist to support client integrations and operational process design within our logistics and fulfillment network. This role is responsible for translating client requirements into scalable, efficient workflows within our warehouse management, order management, and transportation systems. The System Integration Specialist will partner closely with clients, implementation teams, IT, and operations to ensure seamless onboarding, process accuracy, and long-term operational performance.

Requirements

Strong understanding of warehouse and fulfillment operations
Experience gathering and translating business requirements into system and process solutions
Strong analytical, problem-solving, and documentation skills
Ability to communicate effectively with both technical and non-technical stakeholders

Nice To Haves

Experience with WMS, OMS, TMS, or ERP systems
Familiarity with client integrations, EDI, APIs, and data mapping
Experience in 3PL, e-commerce fulfillment, or distribution environments
Project management experience in client onboarding or implementations
Bachelor’s degree in, Supply Chain, Information Systems, or related field
Experience in process, operations, logistics, fulfillment, or system implementations

Responsibilities

Lead process design and implementation for new client integrations into fulfillment and logistics systems
Translate client requirements into operational workflows, system configurations, and standard operating procedures
Partner with IT and integration teams to support system mappings, data flows, EDI/API connections, and testing
Analyze and document end-to-end processes including order intake, inventory management, picking, packing, shipping, returns, and billing
Identify risks, gaps, and inefficiencies during onboarding and propose scalable solutions
Support User Acceptance Testing (UAT), go-live readiness, and post-launch stabilization
Develop and maintain process documentation, SOPs, process maps, and training materials
Serve as a liaison between clients, operations, and technical teams to resolve integration or process issues
Monitor operational performance post-integration and drive continuous improvement initiatives
Ensure processes align with service level agreements (SLAs), client expectations, and internal standards