System Director Talent & Workforce Experience

NY United Health Services • Binghamton, NY

3d • $66 - $98

About The Position

The System Director, Talent & Workforce Experience is a senior strategic leader responsible for shaping, advancing, and sustaining the culture, capability, and experience of the United Health Services workforce. This role provides enterprise-wide leadership across a broad and interconnected portfolio: workforce engagement, organizational culture, organizational effectiveness, onboarding and new employee experience, retention, leadership and executive development, succession planning, system-wide learning — including Learning Council governance and mandatory learning compliance — and active partnership in UHS’s pursuit of ANCC Magnet Recognition. As a core member of the HR leadership team, the System Director serves as UHS's internal architect of culture change — translating organizational values (Compassion, Trust, Respect, Teamwork, and Innovation) into tangible workforce behaviors, leadership practices, and employee experiences. This leader is a primary HR driver of the UHS High Reliability Organization (HRO) Cultural Integration Initiative (2025–2027) in partnership with Press Ganey, accountable for embedding psychological safety, just culture, and high-reliability principles into how UHS operates every day. The ideal candidate brings deep expertise in culture-building, organizational development, and leadership capability — paired with the credibility and executive presence to influence at all levels of the organization, from the frontline to the Board.

Requirements

• Bachelor's degree in Human Resources, Organizational Development, Industrial-Organizational Psychology, Business Administration, or related field required.
• Minimum 10 years of progressive HR or OD experience, with at least 5 years in a senior leadership role with accountabilities in talent, culture, learning, or organizational effectiveness.

Nice To Haves

• Master's degree (MBA, MHA, MS-OD, or equivalent) strongly preferred.
• Demonstrated experience leading culture change or organizational transformation in an organization of 3,000+ employees; 5,000+ preferred.
• Healthcare or other regulated industry experience strongly preferred; familiarity with Joint Commission standards, HRO frameworks, clinical workforce dynamics, and ANCC Magnet Recognition requirements a plus.
• Experience designing and facilitating executive development and succession planning processes at the VP level and above.
• Proficiency with Workday HCM, particularly learning, talent, and reporting modules.
• Experience with LMS platforms; Skillsoft Percipio or comparable digital learning platform preferred.
• Demonstrated ability to build and present workforce analytics and culture dashboards to senior and executive audiences.
• Familiarity with Press Ganey engagement methodology, HRO frameworks (AHRQ, IHI), or comparable culture change models strongly preferred.
• Experience with organizational design methodology, change management frameworks (Prosci, Kotter, or equivalent), and team effectiveness tools.
• SHRM-SCP, SPHR, ATD CPTD, or OD certification preferred.
• Working knowledge of ANCC Magnet Recognition Program standards — particularly Forces of Magnetism related to professional development, quality of care, and transformational leadership — preferred; direct Magnet journey participation a plus.

Benefits

• We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week.
• Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
• From day one, PTO starts accruing so you can take time to recharge.
• We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards.
• When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
• With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads.
• We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

What This Job Offers

• Job Type: Full-time
• Career Level: Director