System Administrator

Franklin Electric • Wilburton, OK

24d

About The Position

Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity. As a System Administrator you will be responsible for installing, configuring, and maintaining operating system workstations in support of business processing requirements. You will ensure workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions as well as ensuring standard operating procedures are followed. You will develop and maintain comprehensive operating system hardware and software documentation. The areas of support will include desktops, laptops, phone and voicemail, network, server, and other hardware. You also may support multiple sites (some remote) depending on the region and area of support. What You Will Be Doing: Service Operation Responds to internal customers to resolve their technology problems. Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application). Provides technical support related for all plant IT systems (End User, Shop Floor, Network, Server, and Phone) used by Franklin Electric employees across all business functions. Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the individual. Designs processes and improvements to resolve end user technology issues. Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems. Observes and evaluates current processes and recommends solutions to streamline current issues Creates and communicates details for dashboards to drive performance improvements Request and Change Management Ensures all changes and requests are entered in ServiceNow. Ensures the fulfillment of end user requests for all plant Hardware and Software. Ensures changes are completed with proper documentation for SOX compliance Reviews the forward schedule of changes for potential conflicts Asset Management Deploys new PC and other IT Equipment to end users and trains them in their use. Images and deploys PC’s Uses ServiceNow to maintain and track IT assets and inventories. Responsible for maintaining all software and hardware inventories plant-wide including IT Asset Tagging. Provides recommendations for plant IT Hardware and Software standards and ensures standards are enforced. Performs other related duties as required or assigned. SUPERVISORY RESPONSIBILITIES · None Who We Want: Hard-working winners . Confident, competitive, and results-oriented professionals who create a track record of success. Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders. Collaborative partners . People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices. What You Need: Skills and Abilities Communication – Delivers accurate, clear, and concise messages orally and/or in writing. Problem Solving – Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem. Decision Making – Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions. Business Process Knowledge – Understands the process steps and purpose of the important business processes used by internal customers Develop and maintain shop floor / production applications using C#, and SQL Collaborate with business analysts to understand and translate business requirements into technical solutions

Requirements

• Communication – Delivers accurate, clear, and concise messages orally and/or in writing.
• Problem Solving – Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
• Decision Making – Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
• Business Process Knowledge – Understands the process steps and purpose of the important business processes used by internal customers
• Develop and maintain shop floor / production applications using C#, and SQL
• Collaborate with business analysts to understand and translate business requirements into technical solutions
• Bachelor’s degree in computer science, computer information systems, or a related degree (recommended/preferred).
• 2 to 4 years of related experience (required).
• Microsoft Operation Systems (Required)
• Microsoft Office (Required)

Nice To Haves

• SharePoint (preferred)
• PTC tools (Preferred)
• JDE Enterprise One (Preferred)
• Cisco network and voice (Preferred)
• other shop floor and lab systems (Preferred).
• Microsoft (preferred).

Responsibilities

• Service Operation Responds to internal customers to resolve their technology problems.
• Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application).
• Provides technical support related for all plant IT systems (End User, Shop Floor, Network, Server, and Phone) used by Franklin Electric employees across all business functions.
• Must maintain or exceed Service Level Agreements for Incident Resolution.
• Designs processes and improvements to resolve end user technology issues.
• Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems.
• Observes and evaluates current processes and recommends solutions to streamline current issues
• Creates and communicates details for dashboards to drive performance improvements
• Ensures all changes and requests are entered in ServiceNow.
• Ensures the fulfillment of end user requests for all plant Hardware and Software.
• Ensures changes are completed with proper documentation for SOX compliance
• Reviews the forward schedule of changes for potential conflicts
• Deploys new PC and other IT Equipment to end users and trains them in their use.
• Images and deploys PC’s
• Uses ServiceNow to maintain and track IT assets and inventories.
• Responsible for maintaining all software and hardware inventories plant-wide including IT Asset Tagging.
• Provides recommendations for plant IT Hardware and Software standards and ensures standards are enforced.
• Performs other related duties as required or assigned.

Benefits

• FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more!
• We offer competitive salaries, comprehensive benefits, and amenities such as:
• Generous paid time off & holidays
• Vacation Time
• Paid parental leave & on-site motherhood rooms
• 401(k) with matching & service contributions
• Health, dental, vision, life insurance
• Short & long-term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Professional development assistance
• Health & wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees