System Administrator

DC Enterprises (iLABS Inc. and Affiliated Companies:)•Mahwah, NJ

24d•Onsite

About The Position

The IT Systems Administrator is a full-time, on-site position responsible for managing and supporting the day-to-day IT infrastructure. Resolving end-user issues across a cross-platform environment running Windows 11 and MacOS, supporting the Microsoft 365 tenant, network systems, SaaS platforms, and AV equipment. The ideal candidate is a dependable IT professional with solid troubleshooting skills, strong attention to detail, and the ability to manage competing priorities in a fast-paced environment.

Requirements

BS/BA in Computer Science
2–3 years of hands-on experience in a System Administrator, IT Support, or similar role, preferably in a SaaS-driven environment.
Strong experience administering Microsoft Entra ID (Azure AD), including user provisioning, group management, and access controls.
Experience managing Microsoft 365 tenants, including license assignment, user lifecycle management, and basic security configurations.
Proficiency in onboarding and offboarding processes, including account creation, license allocation/removal, and workstation setup and decommissioning.
Hands-on experience with endpoint management and inventory tracking for laptops and IT assets.
Experience managing and supporting network infrastructure, preferably with Ubiquiti UniFi systems (WiFi, switches, access points).
Experience with Atera or similar RMM tools for remote monitoring, patching, and endpoint management.
Experience using a ticketing system such as Zendesk to track, prioritize, and resolve support requests while maintaining clear documentation and communication.
Familiarity with Lenovo laptops and general hardware troubleshooting.
Familiarity with PowerShell scripting for automation, user management, and administrative tasks within Microsoft 365 environments.
Strong troubleshooting skills across Windows and MacOS environments, including OS issues, application support, and system performance.
Ability to diagnose and resolve printer, peripheral issues and audio/video conferencing systems in a networked office environment.
Understanding of SaaS application management, including provisioning, permissions, and vendor coordination.
Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain accurate documentation.
Excellent communication skills with the ability to support both technical and non-technical user.