System Administrator 0

Reflexive Concepts • Hanover, MD

23h

About The Position

Reflexive Concepts is seeking a System Administrator to join our growing team! As a System Administrator, you will be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens. You will be responsible for issuing RSA tokens and providing metrics on these activities.

Requirements

• Three (3) years of relevant experience
• Bachelor's degree in a technical discipline from an accredited college or university is required
• 4 years of additional experience may be substituted for a bachelor’s degree, for a total of 7 years' experience
• Must be able to work in a collaborative environment with minimal supervision
• Expected to work independently to solve complex problems, communicate effectively with internal and external parties, and provide guidance to small technical teams as needed
• Expertise with Windows Operating Systems
• Familiarity with CSPiD software, Internet Options, and PKI Trust Store configurations
• Knowledge of 90Meter SCM, CIW Applications, and Active Client software
• Proficiency with Remote Desktop sharing via Skype
• Strong understanding of computer security principles
• Excellent organizational, multitasking, and customer service skills

Responsibilities

• Provide daily face-to-face support for walk-in services and remote assistance for a global user base
• Serve as the first point of contact for troubleshooting RSA Token and PKI certificate requests
• Manage the full lifecycle of MFA tokens (RSA, ALT, PKI), including issuance, maintenance, and returns
• Perform Limited Trust Agent (LTA) and Registration Authority (RA) duties for PKI certificates, including authorization, issuance, and revocation
• Use ITSM tools such as Service Now to track, manage, and escalate service tickets
• Interact with technical teams to accurately diagnose and report issues
• Develop and maintain SOPs, technical documentation, and IT knowledge base articles
• Gather and report metrics on token distribution and related service activities
• Work independently to triage issues, prioritize tasks, and meet deadlines with minimal supervision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees