System Administrator

SAMUEL U RODGERS HEALTH CENTER INC•Kansas City, MO

About The Position

We’re looking for a skilled and customer-focused System Administrator to join our IT team! In this role, you’ll play a key part in supporting our health center’s technology operations, ensuring our staff can deliver on our mission of providing affordable, compassionate care for all. You’ll work closely with the Director of IT and collaborate with staff across the organization to maintain and improve our IT infrastructure. What You’ll Do: Embracing the health center’s core values of kindness, compassion, integrity, and excellence will be critical to finding success in this role.

Requirements

Bachelor’s degree or higher in computing science, management information systems, or equivalent certification with relevant experience
Proven experience as a system administrator in a Windows environment
Hands-on experience managing virtualized computing, backups, PC images, and certificates
Excellent interpersonal, customer service, and communication skills
Strong problem-solving abilities and a commitment to teamwork
Ability to work independently and collaboratively in a fast-paced environment
Alignment with our core values: kindness, compassion, integrity, and excellence

Responsibilities

Serve as the primary point of contact for end-user support via service desk, phone, and email
Troubleshoot hardware, software, and network issues with efficiency and professionalism
Train and support staff on technologies
Provide technical support for Windows workstations/servers, mobile devices (iOS/Android), printers, and peripherals
Manage user accounts, access, and permissions (e.g., password resets, role-based access)
Document incidents, resolutions, and knowledge base articles, focusing on root cause analysis and prevention
Follow established IT processes and procedures to ensure compliance and security
Facilitate information security governance, including audits, asset management, MFA, endpoint protection, and patching