System Administrator

Time Investment Co Inc•West Bend, WI

5d•Onsite

About The Position

Time Investment Company is an indirect consumer finance company operating in all US states. We focus on financing the sale of water treatment, home improvement, and other products through an independent network of dealers. Approved dealers use our loan platform applications to submit consumer applications for credit, receive approval on those applications, and complete the loan process. We are seeking a skilled and proactive System Administrator to manage, maintain, and optimize our IT infrastructure. What’s in it for you? Flexible work schedule Computer equipment and headset provided Tuition Reimbursement Medical, Dental, Vision Insurance Life Insurance, Short and Long-Term Disability Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months Paid Time Off Additional 8 hours Birthday Month PTO Potential for an additional 8 hours Volunteer PTO Paid holidays The ideal candidate will have hands-on experience with identity management, endpoint security, network monitoring, end-user computing, and helpdesk operations. This is an on-site role in West Bend, Wisconsin.

Requirements

Proven experience as a System Administrator or similar role
Strong knowledge of Microsoft Entra ID (Azure AD) and Active Directory
Strong knowledge of Linux operating systems
Strong knowledge of VMware, Proxmox, AWS, and Azure.
Hands-on experience managing Windows 11 laptops in an enterprise environment
Experience with Microsoft Intune for device and policy management
Experience with endpoint security tools such as CrowdStrike Falcon
Familiarity with IT monitoring tools like Pulseway
Experience with ticketing systems such as Jira
Experience supporting VoIP/contact center platforms such as Five9 and 3CX
Understanding of CDN, DNS, and web security platforms like Akamai
Experience with cloud security platforms such as Netskope
Knowledge of performance monitoring tools like CatchPoint
Experience with security awareness tools like KnowBe4
Familiarity with workforce analytics tools such as TimeDoctor
Strong troubleshooting and problem-solving skills across endpoints, network, and telephony
Excellent communication and customer service skills
Candidates must have existing eligibility to work in the United States

Nice To Haves

Helpdesk operations experience.
Relevant certifications (e.g., Microsoft, CompTIA, ITIL, CrowdStrike certifications)
Experience in hybrid cloud environments (Azure, on-premises)
Scripting experience (PowerShell preferred)
Experience supporting remote and distributed teams

Responsibilities

Administer and manage Microsoft Entra ID (Azure AD) and Active Directory environments, including user provisioning, group policies, and access controls
Deploy, configure, and maintain endpoint management solutions using Microsoft Intune, including support for Windows 11 laptops
Provision, configure, and troubleshoot Windows 11 devices, ensuring security compliance, patching, and performance optimization
Monitor and manage IT systems, endpoints, and automation workflows via Pulseway
Provide day-to-day technical support and ticket resolution through Jira Service Management or similar helpdesk platforms
Support and troubleshoot network performance, uptime, and synthetic monitoring using CatchPoint
Manage and maintain secure web and application delivery solutions using Akamai
Implement and monitor cloud security policies and data protection using Netskope
Administer endpoint detection and response (EDR) and threat protection using CrowdStrike Falcon
Support and maintain cloud contact center and VoIP systems including Five9 and 3CX (user setup, call flows, troubleshooting)
Administer security awareness training and phishing simulation programs using KnowBe4
Diagnose and resolve hardware, software, network, and telephony issues in a timely manner
Maintain system documentation, procedures, and knowledge base articles
Collaborate with cross-functional teams to improve IT processes and system reliability

Benefits

Flexible work schedule
Computer equipment and headset provided
Tuition Reimbursement
Medical, Dental, Vision Insurance
Life Insurance, Short and Long-Term Disability
Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
Paid Time Off
Additional 8 hours Birthday Month PTO
Potential for an additional 8 hours Volunteer PTO
Paid holidays